ASM Global · 7 hours ago
Customer Service Representative at Angel Stadium
Anaheim, CA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrASM Global is a premier partner to the world's greatest live events and venues. The Customer Service Representative will assist the Customer Service Manager and other departments to ensure excellent service to guests and maximize satisfaction during events.
Entertainment
Responsibilities
Assist Customer Service Manager with employee interactions including customer service games, mandatory early morning breakfasts throughout the season, handing out prizes and numerous other customer service related activities
Survey on-site guests during events to receive real-time experience feedback
Secret shop associates in various departments during events
Complete minimum number of surveys and secret shops per event
Assist with identifying problematic issues and concerns
Maximize both employee and customer satisfaction
Assist with check-in/check-out procedure as necessary
Qualification
Required
All applicants must be at least 18 years of age
High school diploma or equivalent
Must be able to obtain CA Food Handlers Certification
Must be able to obtain RBS (alcohol) Certification
Customer service oriented with the ability to interact with all levels of management
Highly motivated with a pleasant and upbeat attitude
Ability to multi task in a fast paced team setting in addition to working independently
Excellent oral and written communication and strong attention to detail
Ability to work all Venue events including extended hours, nights, weekends, and holidays
Must be able to work fluently in English
Ability to walk around for 7 to 8 hours and carry items weighing up to 30 pounds
Preferred
Some college preferred
Previous customer services experience a plus
Bilingual skill are a plus
Company
ASM Global
ASM Global is the world’s leading venue management company and producer of live event experiences.
Founded in 2019
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bryce G. Townsend
Senior Vice President, Commercial Partnerships
Natalie Sharp
Vice President Commercial Partnership Activation
Recent News
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