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ASCENDING Inc. · 23 hours ago

Customer Service Representative / Data Entry

Richmond, VA

Full-time, Part-time

Onsite

New Grad, Entry Level

ASCENDING Inc. is seeking a detail-oriented Customer Service Specialist for a one-year contract. This role is crucial for delivering exceptional front-line support, promptly resolving customer issues via phone and email, and ensuring strict adherence to all company compliance and quality standards.

Information ServicesInformation Technology

Responsibilities

Serve as the primary point of contact, managing high-volume inbound calls and emails to provide timely and professional service

Create, update, and maintain meticulous customer records and detailed documentation of all inquiries and resolutions within the CRM/ticketing system

Resolve complaints, de-escalate stressful situations, and proactively provide clear guidance and product/service information

Accurately triage complex requests to the correct internal teams (e.g., Billing, Technical Support) while strictly upholding company policies, procedures, and privacy standards

Consistently meet or exceed service-level agreements (SLAs) for response/resolution times and customer satisfaction. Collaborate with cross-functional teams to identify and recommend process improvements

Qualification

Customer service excellenceConflict de-escalationCRM/ticketing systemsData entryVerbal communicationWritten communicationProfessionalism under pressureTask prioritizationStandard office applicationsAttention to detail

Required

Proven excellence in customer service and conflict de-escalation

Strong command of the English language with superior verbal and written communication skills

Exceptional attention to detail and ability to perform accurate data entry and meticulous record-keeping

Demonstrated ability to remain professional and effective under pressure and to successfully prioritize multiple tasks

Proficiency in standard office applications; experience with CRM or ticketing systems is strongly preferred

Prior experience in a customer service environment is required

Company

ASCENDING Inc.

The ASCENDING team commits to delivering scalable and high-available cloud solutions to clients.

Founded in 2018

Fairfax, Virginia, USA

11-50 employees

https://ascendingdc.com/

Funding

Current Stage

Early Stage

Leadership Team

Ryo Hang

Managing Partner, Technical Cofounder

Company data provided by crunchbase