VisitorsCoverage Inc. · 6 hours ago
Partner Operations Lead
Santa Clara, California, United States
Full-time
Hybrid
Mid, Senior Level
$98K/yr - $114K/yr
4+ years expVisitorsCoverage Inc. is an InsurTech company located in Silicon Valley, seeking a Partner Operations Lead to enhance their partner management processes. This role involves overseeing the full partner lifecycle, ensuring effective communication and collaboration between internal teams and external partners to streamline operations and improve efficiency.
InsuranceInsurTechTravel
No H1B
Responsibilities
Manage partner and provider relationships
Be the key point of contact between insurance carriers, internal stakeholders and agents for information exchange
Effectively manage provider onboarding, plan changes and keep all parties in sync
Build standardized intake processes for plan changes/go-lives, ensure documentation completeness, and eliminate handoff ambiguity
Create comms playbooks and templates, maintain distribution lists, and log announcements for auditability
Define KPIs, build dashboards, review trends, and drive corrective actions
Train internal teams and partners on the new workflows; reduce dependency on tribal knowledge
Use the “system of record” for partner work (ClickUp), enforce data hygiene, and implement templates/checklists
Qualification
Required
Bachelor's degree or equivalent experience within a related field
4-6 years of experience in partner operations, business operations, implementation operations, or similar cross-functional ops roles, including managing external partner
Demonstrated ability to build a standardized operating cadence and drive adoption across multiple teams and partner types
Demonstrated ability to multitask effectively, operate under ambiguity, and solve problems creatively
Ability to communicate clearly and confidently across email, meetings, and in-person settings, and to produce high-quality playbooks, guides, and partner-facing documentation
Summarizing risks, tradeoffs, and decisions when escalation is needed
Excellent stakeholder management with the ability to influence without authority (internally and externally)
Ownership mindset – comfortable owning ambiguous, end-to-end problem spaces
Bias for action – pragmatic, execution-focused, and comfortable iterating
Customer/partner empathy – designing processes that work in the real world
Detail-oriented but strategic – able to zoom in and out as needed
Preferred
Experience within insurance-related environments or fields is strongly preferred
Experience working in a fast-paced, tech-driven professional environment is a plus
An active insurance license is strongly preferred
Benefits
100% company paid individual medical, dental, & vision insurance coverage
Pet insurance
Paid parental leave
401(k) retirement plan
Paid time off for annual charity or volunteer work
Generous paid time off
Fitness/Wellness gym stipend
Great work-life balance
Company
VisitorsCoverage Inc.
VisitorsCoverage Inc. is an InsurTech innovator changing the way people think about travel insurance.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mohan R.
Chief Technology Officer
Recent News
Company data provided by crunchbase