Citizens Business Bank · 4 days ago
Wire Processor II
Operations Center, Rancho Cucamonga, CA, US
Full-time
Onsite
Mid Level
$20/hr - $23/hr
3+ years expCitizens Business Bank is seeking a Wire Processor II to handle various functions related to the processing of wire transactions. The role involves processing incoming and outgoing domestic and international wire transfers, monitoring exceptions, and providing customer support related to wire transactions.
BankingFinancial Services
Responsibilities
Must be at work and on time each day they are scheduled to work
Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job
Process incoming and outgoing domestic and USD international wire transfers through applicable bank systems daily in accordance with all wire transfer deadlines
Monitor and process incoming and outgoing wires from exception queues through to completion
Perform customer call back for potential fraudulent activity identified through monitoring processes established by the Bank or per customer request
Reconcile all wire activity processed through Fundtech Payplus Connect to the Federal Reserve Bank and correspondent general ledger account on a daily basis
Process service messages, drawdowns, returns and request for reversal transactions
Research and resolve inquires and exceptions as requested
Create advice notifications upon customer request
Update and maintain accurate reporting of department information
Provide support and address customer and associate inquiries/issues related to wire transfers
Provide education to center/department associates on wire transfer systems and procedures as needed
Provide documentation for certifications and reporting
Provide, present and promote The Citizens Experience to all external and internal customers
Other duties as assigned
Qualification
Required
Must have a minimum of 3 years experience in wire processing and/or other related areas of bank operations
Intermediate Wire and Wire Fraud Prevention training is required
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
Ability to perform these operations using units of American money and weight measurement, volume, and distance
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
To perform this job successfully, an individual should have knowledge of Navigator, Director Database software; Accuity Thompson's Global Banking Resource TGBR Internet software and Microsoft Suite, Paypluc Connect, Fedline Advantage Spreadsheet software
Ability to work well under pressure in a fast paced environment
Strong attention to detail and organizational skills
Ability to prioritize and multi-task
Strong customer service and communication skills
Good written communication skills
Ability to work overtime to support the daily wire processing functions and assist during contingency situations
Benefits
Annual bonus
Company
Citizens Business Bank
Citizens Business Bank is a banking company that offers financial services to customers.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1983-04-08IPO
Leadership Team
David Brager
Chief Executive Officer
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-20
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2026-01-20
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