Snap Inc. · 15 hours ago
Application Engineer, Customer Experience
Bellevue, Washington
Full-time
Onsite
Mid Level
$157K/yr - $235K/yr
3+ years expSnap Inc. is a technology company that empowers people to express themselves and communicate through its products. They are seeking an Application Engineer to join the Customer Operations Technology team, responsible for full stack development of customer support experiences, including the Snapchat Support Site and AI-powered self-service features.
Computer Software
Responsibilities
Work with Snap’s Customer Operations team to understand business problems and customer journeys
Design and build scalable applications and features for the Snapchat Support Site, including AI-assisted self-service and complex workflows
Build and maintain high volume integrations with other services at Snap, ensuring data is validated, enriched, and routed correctly across multiple systems
Ensure high application uptime for our Zendesk help center services and backend integrations, including participating in on-call rotations and incident response
Drive and develop innovative solutions — including AI- and automation-driven experiences — that make it easier for Snapchatters to get help and for support agents to work efficiently
Collaborate with Zendesk administrators, IT partners, and other engineering teams to build best-in-class solutions and ship reliable changes in a fast-paced environment
Deliver rapid, iterative improvements based on data and feedback, and contribute to monitoring, alerting, and post-mortems for Snapchat Support Site changes
Qualification
Required
Experience building full-stack web applications using Java, Node.js, or Python on the backend and Vue.js, JavaScript, HTML5, and CSS on the frontend
Experience integrating with third-party SaaS platforms and APIs (for example, Zendesk, authentication providers, or payment/subscription tools) and designing robust error-handling and retry patterns
Experience building responsive, cross-browser web interfaces, rapidly translating Figma designs or product requirements into high-quality HTML/CSS/JavaScript
Experience building or integrating with AI- or ML-powered systems (for example, search, chatbots, or classification services)
Experience designing, maintaining, and troubleshooting CI/CD pipelines and build tools for web services and front-end applications
Strong knowledge of object-oriented and functional programming principles and how to apply domain-driven design to service boundaries, workflows, and data models
Solid knowledge of unit, integration, and end-to-end testing for both frontend and backend components
You can independently execute on medium sized features, from design through deployment and multiple PRs
You understand the operational aspects of your systems — you're comfortable instrumenting metrics and logs, debugging production issues, and participating in incidents and hotfixes for critical flows
Bachelor's degree in computer science or a related technical field
3+ years of full-stack development experience, with proficiency in Java, Node.js, and/or Python, along with Vue.js, JavaScript, HTML5, and CSS
Preferred
Experience working on high-traffic user-facing web properties and their backend services (for example, help centers, support sites, or customer-experience platforms)
Experience with Zendesk Guide and related Zendesk technologies, including building custom themes, forms, and integrations
Experience with AWS, GCP, Python, Github
Experience with SQL/NoSQL solutions, Memcache/Redis, Kubernetes, or Google/AWS services
Experience with Jira and Confluence for project management
Experience with Big Query, Airflow, Looker, or any other Big Data platform
Benefits
Paid parental leave
Comprehensive medical coverage
Emotional and mental health support programs
Compensation packages that let you share in Snap’s long-term success
This position is eligible for equity in the form of RSUs.
Company
Snap Inc.
Snap is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate.
5001-10000 employees
H1B Sponsorship
Snap Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (394)
2024 (366)
2023 (332)
2022 (356)
2021 (318)
2020 (237)
Funding
Current Stage
Late StageLeadership Team
Derek Andersen
Chief Financial Officer
Edesa Betkolia
CFO Operations Lead
Recent News
2025-02-12
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Social Media Today
2025-02-08
Company data provided by crunchbase