MCG Health · 5 hours ago
Business Intelligence Analyst
United States
Full-time
Remote
Mid, Senior Level
$84K/yr - $118K/yr
5+ years expMCG is a leading healthcare organization dedicated to patient-focused care. As a Business Intelligence Analyst, Customer Success, you will drive analytics and process optimization while partnering with senior leadership to connect operational process design with data-driven decision-making.
Health CareMedicalWellness
Responsibilities
Lead the design, governance, and reporting of key Customer Success metrics, including churn, adoption, productivity, and customer health
Build and optimize advanced dashboards and analytic models that forecast retention, growth, and operational performance
Partner with Customer Success leaders to align data strategy, metric definitions, and reporting frameworks with business objectives
Partner with Customer Engagement and Systems teams to analyze and document workflows, identify process bottlenecks using data insights, and define metrics to measure adoption and impact
Define and document data requirements, ensuring system design and reports accurately reflect business processes and metrics
Develop scalable reporting solutions that integrate data from Salesforce, BI platforms, and other systems to measure performance and compliance
Collaborate cross-functionally with Customer Success, Business Systems, and Data Engineering teams to ensure data accuracy, process alignment, and reporting consistency
Manage or support special projects and ad hoc analyses as assigned by leadership
Qualification
Required
Bachelor's degree in Business Analytics, Data Science, Statistics, Economics, or related fields is required
5+ years of professional experience in business intelligence, analytics, or data strategy is required
Advanced proficiency in SQL and one or more BI visualization tools (Tableau, Looker, Power BI) is required
Demonstrated experience in workflow analysis, process documentation, and business process redesign
Proficiency in CRM reporting and data model design
Strong analytical, problem-solving, and communication skills
Proven ability to manage multiple projects and prioritize in a fast-paced environment
Ability to collaborate across cross-functional teams and drive consensus around process and data changes
Strong executive communication and presentation skills are required
Demonstrated ability to manage ambiguity and prioritize in a fast-paced environment is required
Preferred
Experience with data warehouse environments such as Snowflake or Redshift is preferred
Familiarity with CRM and CS tools such as Salesforce and Gainsight is strongly preferred
Continuous improvement mindset and a passion for data-driven storytelling are preferred
Experience mentoring junior analysts or data contributors is preferred
Benefits
Remote work
Occasional travel expected for company-sponsored events
Medical, dental, vision, life, and disability insurance
401K retirement plan; flexible spending and health savings account
15 days of paid time off + additional front-loaded personal days
14 company-recognized holidays + paid volunteer days
Up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
LGBTQ+ Health Services
Pet insurance
Company
MCG Health
MCG Health, part of the Hearst Health network, provides unbiased clinical guidance that gives healthcare organizations confidence in their patient-centered care decisions.
201-500 employees
H1B Sponsorship
MCG Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (12)
2023 (2)
2022 (16)
2021 (5)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
unknown2012-11-01Acquired
Leadership Team
Jim Stackman
Director of Contracts
Lynn Nemiccolo
Chief Customer Officer
Recent News
2025-10-07
Company data provided by crunchbase