Figure · 15 hours ago
Sales Enablement & Operations Lead
Charlotte, NC
Full-time
Hybrid
Mid, Senior Level
$25/hr - $32/hr
3+ years expFigure is a company transforming capital markets through blockchain technology. The Sales Enablement and Operations Lead will be responsible for training and supporting loan officers, improving operational workflows, and providing coverage during high volume periods.
BlockchainFinanceFinancial ServicesFinTech
No H1B
Responsibilities
Own execution of the New Hire 30 60 90 ramp plan, ensuring new Loan Officers achieve at least Tier 1 funding targets within ramp timelines
Deliver hands on training across Figure’s core systems including Salesforce CRM, CSP loan origination, and the Nice communication platform
Upskill existing Loan Officers to transition between pods by certifying them on new products, workflows, and scripts such as DSCR entity reviews and Retention payoff conversations
Conduct regular product update sessions for non licensed partner teams to ensure alignment on current guidelines and value propositions, including the Lowe’s HELOC program
Maintain active licensure in all Figure operating states to act as primary backup coverage across all pods
Step in to cover shifts for Loan Officers on PTO or leave to maintain service levels in high priority queues
Provide surge support during high growth periods by entering the queue to reduce manual triage and maintain speed to lead SLAs
Partner with Team Leads to coach Loan Officers on Performance Improvement Plans through daily call reviews and objection handling roleplay to move Tier 0 performers off PIPs quickly
Review call recordings in the Nice system to identify knowledge gaps and continuously update training materials
Act as a liaison between Sales and Operations to identify approval bottlenecks and implement process improvements that reduce manual touches and improve funded volume
Analyze funnel conversion data and volume forecasts across Low, Target, and High scenarios to provide quarterly headcount recommendations across all sales pods
Test new tools and features such as DDPv4 and auto dialers and provide real time feedback to Product and Operations teams
Qualification
Required
Active NMLS license with eligibility and willingness to be licensed in all Figure operating states
3 or more years of experience in mortgage lending or HELOC sales
Deep proficiency in Salesforce and loan origination systems
Ability to translate complex underwriting concepts such as variable rate calculations and margin plus prime into clear, repeatable training scripts
Strong data analysis skills with the ability to interpret funnel and waterfall metrics
Willingness to work flexible hours as a float or lead, including evenings and potential weekend spikes tied to retail partnerships
Preferred
Non QM or DSCR experience strongly preferred
CSP experience preferred
Benefits
Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
11 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement
Company
Figure
Figure is a financial services company leveraging blockchain technology.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.57BKey Investors
Ondo FinanceVictory Park CapitalJP Morgan
2025-11-24Post Ipo Equity· $25M
2025-09-11IPO
2025-05-21Debt Financing
Leadership Team
Michael Tannenbaum
Chief Executive Officer
Ronald Chillemi
Chief Legal Officer
Recent News
GlobeNewswire
2026-01-16
2026-01-15
dcm.com
2025-12-31
Company data provided by crunchbase