ServiceTitan · 7 hours ago
Manager, Customer Success Enterprise
United States
Full-time
Remote
Mid, Senior Level
$113K/yr - $151K/yr
3+ years expServiceTitan is a company that supports its customers throughout their journey, focusing on driving results and customer satisfaction. The Manager of the Enterprise Customer Success team will lead a group of Customer Success Managers, focusing on retention, expansion, and customer satisfaction while fostering a culture of growth and excellence.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Provide consistent coaching, feedback, and career development for Enterprise CSMs
Partner with CSMs to execute retention strategies, identify opportunities for expansion, and deliver measurable business outcomes for customers
Establish clear expectations, metrics, and operational rigor to ensure every CSM runs their business with precision and accountability
Encourage experimentation and process innovation to improve efficiency, automation, and customer experience across the team
Anticipate risks early and proactively guide resolution strategies, engaging with executives as needed to ensure alignment and partnership
Set strategic priorities aligned with company OKRs
Track and communicate progress through reporting and ongoing feedback loops
Partner with Product, Sales, Onboarding, and Support teams to ensure a seamless customer journey and strong internal alignment
Gather and synthesize customer feedback to influence product strategy and advocate for continuous improvement
Hire, onboard, and mentor top talent while maintaining a culture of passion, curiosity, and care
Qualification
Required
3+ years of people management experience in Customer Success or Account Management within a SaaS environment
Proven success leading Enterprise or Strategic accounts and teams managing large, complex customers
Strong coaching and people leadership skills, motivating others to perform at their best while fostering a culture of trust, collaboration, and accountability
Excellent business acumen and ability to consult on best practices, process optimization, and ROI realization
High emotional intelligence, with strong listening, empathy, and communication skills
Exceptional organization and project management capabilities, able to balance multiple priorities with precision
A proactive, solution-oriented mindset and resilience in navigating ambiguity or challenge
Deep understanding of SaaS metrics, retention levers, and customer health management
Passion for technology, curiosity, and a desire to continuously learn and innovate
Ability to travel up to 20% as conditions are safe according to health officials
Benefits
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
Crowdfund Insider
2026-01-19
2026-01-15
Company data provided by crunchbase