ARMADA Supply Chain Solutions · 15 hours ago
Client Support Coordinator
Pittsburgh, PA
Full-time
Hybrid
Entry Level
1+ years expARMADA Supply Chain Solutions is a growing organization committed to fostering a collaborative work environment. The Client Support Coordinator will oversee client activities, manage distribution processes, and build customer relationships through effective communication and decision-making.
LogisticsSupply Chain ManagementTransportation
Responsibilities
Manage the region’s Distribution Centers and facilitate/direct resolution to DC issues by proactively auditing to confirm that requirements are being met
Directing sales order management for all stakeholders. This includes order placement management, communicating new item requests, event and promotions planning, hub product returns, phase in/phase out items, slow moving inventory/short shelf life items, allocation management and product optimization
Identify out of stock situations and communicate in a timely manner to the DCs; this communication also includes an explanation of the stock out as well as available date for the product; this requires an assessment of the impact on the DC and possible resolution
Directing stock out management and system storage for all Hub handled items. This includes communicating all new item requests, event and promotions planning, hub product returns, phase in/phase out items, SLOB report, allocation management and hub optimization
Coordinate with Supply Planning, DCs, and HUBs to successfully manage inventory processes
Work with Finance to resolve discrepancies as required
Identify areas of opportunity through key performance metrics that facilitate network optimization through DCs and carriers
Managing first response activity to resolve service issues. Escalate issues as needed. Recommend solutions to avoid any potential out of stock situations
Coordinate return disposition of refused/returned goods as required
Provide position coverage for other SCC’s during absences
Special projects as assigned by Manager of Customer Service
Proficient in all Standard Operating Procedures (SOP’s) and the Business Continuity Plan (BCP)
Qualification
Required
1-2 years experience in customer service or transportation – operations experience preferred
Bachelor's degree in Business, Transportation or Logistics preferred
General understanding of business and transportation terms and concepts
Proficient in Microsoft Word, Outlook, Excel required; Access, TMS applications preferred
Analytical and problem solving ability
Ability to communicate effectively (verbal & written) with internal/external clients
Preferred
Bachelor's degree in Transportation or Business
Customer Service or Transportation experience with one or more of the following modes: LTL, Intermodal, temp controlled, and dry truckload transportation
Company
ARMADA Supply Chain Solutions
Armada creates innovative, fully integrated supply chain solutions that improve business performance for our clients, enabling them to best serve their customers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$4.53M2021-01-14Series Unknown· $4.53M
Leadership Team
Joe Dominijanni
President & Chief Executive Officer
Recent News
2025-09-06
Globe Newswire
2024-03-20
Company data provided by crunchbase