USAJOBS · 13 hours ago
LODGING FACILITY MANAGER NF4
Twentynine Palms, California, USA
Full-time
Onsite
Mid Level
$39/hr - $42/hr
3+ years expMarine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! The Lodging Facility Manager is responsible for the management control and efficient operation of multiple Marine Lodge facilities, ensuring guest satisfaction and operational efficiency across various departments.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Responsible for management control and efficient operation of multiple Marine Lodge (ML) facilities with guest rooms and suites located on MCAGCC Marine Corps Installation
Coordinates across multiple facilities and ensures operational and staffing synergies are achieved
Responsible for onsite Guest Services and Guest Reception Desk, Housekeeping, Laundry, Supply, Finance, and Maintenance functions, including grounds maintenance within 50 feet of the facility
May work at the Guest Reception Desk or in Housekeeping on an as needed basis
Oversees guest satisfaction process and works to ensure that services and facilities meet the needs and expectations of patrons
Inspects no fewer than ten (10) guest rooms and / or billeting spaces on a weekly basis; documents inspections and forms action plans to address any noted deficiencies
Provide direction, encouragement, recognition, and leadership to all Marine Lodge staff
Conducts regular meetings with hotel staff to ensure consistent operations and fosters a workplace culture of hospitality and service
Interview and hire associates, and oversee the onboarding, training, and professional development process for all staff
Engages with other MCCS activities aboard the Installation to ensure partnerships and cross-selling opportunities are met
Implements new policies or innovative promotions that increase occupancy rate, deliver quality guest service and maintain the required level of profitability
Develop and implement strategies/procedures to ensure safety and security of occupants
Conducts internal sales
Develops and coordinates marketing materials
Coordinates with counterparts in the local hotel/motel industry to arrange space at a reasonable rate for patrons when space is not available at Marine Lodge
Analyzes and reports on facility operations and business performance using key metrics
Performs analysis of profit and loss statements, performance metrics and business analytics to improve operational performance
Recommends and directs action when data shows unfavorable trends and deviations from plans
Develops long range plans in conjunction with internal operating directives
Plans, organizes work and manages internal resources to ensure maximum productivity and economies
Prepares financial plan, budgets, inventories, cost controls, and related records and reports
Conducts forecasts of revenues and expenses
Maintains a capital improvement plan and administers refreshes and renovations based on direction given by MCHS Official Lodging Program Manager
Reviews the financial status of the assigned activity and recommends changes considered necessary
Either directly or indirectly through subordinate supervisors, manages activity employees
Schedules work, appraises performance, counsels assigned personnel, and recommends personnel actions
Effectively supports the Marine Corps Equal Employment Opportunity policy, and ensures compliance with fire, safety, security, sanitation and other environmental issues
Manages property resources and provides advice on renovations and improvements
Maintains and enforces security for funds, merchandise, operating supplies and equipment to preclude or minimize the potential for fraud, waste and abuse
Provides World Class Customer Service with an emphasis on courtesy
Models hospitality at all times to both internal and external customers
Assists guests and communicates positively in a friendly manner
Takes action to solve problems quickly
Participate in professional hospitality training on an ongoing basis
Alerts the higher-level supervisor, or proper point of contact for help when problems arise
Adheres to safety regulations and standards
Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment
Performs other related duties as assigned
Qualification
Required
A minimum of three years of experience as a hotel manager in a motel/hotel type of operation, demonstrating a strong understanding of hotel operations, including front desk management, housekeeping, maintenance, supply/inventories, finance, and food and beverage service
Effective communication and interpersonal skills to manage guests, staff, and management effectively
Ability to lead and motivate a team of employees
Proficiency in using hotel management software and computer applications
Knowledge of federal, local, and state regulations related to lodging facilities, including safety, health, and environmental codes
Flexibility to work weekends, holidays, and evenings according to the business needs
Ability to establish and maintain effective working relationship with subordinates, officials and others
Ability to communicate both orally and in writing
This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance
Preferred
Knowledge of NAF policies and procedures preferred
Benefits
Stability of Federal Civilian Service
People with passion for doing work that matters
Quality of Work Life Balance
Competitive Pay
Comprehensive Benefit Packages
Marine Corps Exchange and Base Facility Privileges
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase