Grow Financial Federal Credit Union · 11 hours ago
Call Center Relationship Specialist
Tampa, FL, US
Full-time
Hybrid
Entry Level
1+ years expGrow Financial Federal Credit Union is dedicated to serving its members and local communities, promoting a collaborative culture where employees can thrive. The Call Center Relationship Specialist is responsible for delivering exceptional customer service to members through various communication channels while cross-selling credit union products and services.
FinanceFinancial ExchangesPersonal Finance
Responsibilities
Providing friendly, expedient, competent and professional customer service to members via telephone and/or written correspondence
Cross-sells Credit Union products and services
Supports a sales and service environment that is focused on the credit union’s mission, vision and core values
Qualification
Required
High school diploma required
1-3 years of service experience required, preferably in a call center environment
Effective communication skills to include: active listening, voice quality, grammar, articulacy, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills
Working knowledge of Windows-based PC products and general office equipment
Must be able to sit for extended periods of time
Must be able to read, write, speak and type English
Must be able to hear and use a telephone
Use of computer requires repetitive keystrokes
Qualified candidates must live in the Tampa area and be able to report to Grow HQ in Ybor City for training
Schedule flexibility between 7 a.m. EST and 7 p.m. EST Monday – Friday and 9 a.m. EST to 6 p.m. EST on Saturdays is required
Preferred
Some college from an accredited college or university
Bi-lingual (English and Spanish)
Benefits
Remote/Work From Home Available
Medical/Dental/Vision Insurance
Employee discount on loans
Professional Development Reimbursement of up to $5,250 per year for full-time team members.
Paid Time Off 15 days/year & over 10 Paid Holidays
Paid Volunteer Days
Retirement Benefits (401K)
Company
Grow Financial Federal Credit Union
Grow Financial Federal Credit Union is a developer of mobile applications. They develop finance category application for both the iPad and
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$2.48MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $2.48M
Leadership Team
D
Dodge Mcfall
Executive Vice President & Chief Lending Officer
C
Chip Caddell
CIO
Recent News
2026-01-22
Company data provided by crunchbase