TeamSnap · 18 hours ago
Client Success Manager, Brand Solutions
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $60K/yr
2+ years expTeamSnap is a sports and communication platform dedicated to enhancing youth sports experiences. As a Client Success Manager, you will manage key accounts, provide exceptional service, and collaborate with various teams to support advertising clients and drive business growth.
ConsumerMobileSports
No H1B
Responsibilities
Manage 3-5 enterprise and key accounts and 5-10 mid-tier accounts and assist other CSMs with key on-site campaigns
Contribute on-site trainings and announcements to regular CSM team meetings, All Hands, and other team calls
Participate in and prep for team leads meeting
Train new CSM team members on the on-site portions of the role
Create and maintain team training resources (Guru cards, email templates, deck templates)
Manage CSM Asana board and ensure on-site campaigns are tracking properly across the team
Partner with AM team lead and Digital Team Lead on strategic initiatives and cross-team collaboration
Partner with league operations team and leverage automation to streamline processes
Track key on-site media metrics across campaigns and identify opportunities for improvements and upsells
Partner with sales team and advise on feasibility of deals
Monitor logo and revenue retention and work with team to achieve goals
Qualification
Required
Minimum of 2 years of experience in client success management, sponsorship management, project management, or similar role, with at least 1 year in a client-facing role at a publisher, brand, or agency
Ability to leverage your background in display and onsite marketing/advertising, and curate thoughtful creative recommendations that inspire trust and belief in our TeamSnap product
Expertise in analyzing and sharing insights on digital campaign metrics and the ability to use performance data to pinpoint trends
Innate ability to build rapport and understand the needs of clients
Strong attention to detail and ability to deliver creative business solutions
Proven track record of managing successful advertising campaigns and maintaining high client satisfaction
Analytical mindset with experience in using data to drive decision-making
Proven adaptability and flexibility, with a history of fine-tuning approach to client needs
Excellent communication and relationship-building skills
Benefits
Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
100% premium coverage of medical/dental/vision for you and your family
401K to help you invest for the future
$1,500 annual learning and development stipend
Travel to fun locations for all-company meetings and team events
Generous home office allowance to set you up for success
TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter
A monthly stipend reimbursement for health & wellness and so much more!
Company
TeamSnap
TeamSnap develops a sports management platform designed to simplify communication and coordination between sports members.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$58.58MKey Investors
Foundry GroupNorthgate CapitaleonCapital
2022-12-05Series Unknown· $5.5M
2022-12-05Debt Financing
2021-04-14Acquired
Leadership Team
Steven Neel
CFO
Scott Engelman
SVP of Marketing (Head of Marketing)
Recent News
2025-09-10
Company data provided by crunchbase