CBRE · 7 hours ago
Workplace Experience Supervisor - Boston, MA
South Boston, MA
Full-time
Onsite
Mid Level
$70K/yr - $75K/yr
4+ years expCBRE is the world's largest commercial real estate organization, and they are seeking a Workplace Experience Supervisor. This role is responsible for supervising employees that oversee the delivery of workplace experience services, ensuring world-class customer service to clients and visitors.
CommercialFinancial ServicesProperty DevelopmentReal Estate
No H1B
Responsibilities
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff
Maintain records of costs incurred by workplace team activities. Review invoices as needed
Respond to customer requests and complaints about the experience services department
Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery
Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation
Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives
Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan
Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives
May establish new techniques to ensure the team is able to meet its objectives
Has a direct impact on the team objectives as well as the objectives of related teams
Ensure personal and team outcomes have a positive impact on customer objectives
Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus
Qualification
Required
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
HS Diploma or GED required or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher level education)
Minimum of 4+ years of related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred
Prior experience with customer service highly preferred
Ability to comprehend, analyze, and interpret the most complex business documents
Ability to respond effectively to the most sensitive issues
Ability to write reports, manuals, speeches, and articles using distinctive style
Ability to make effective and persuasive presentations on complex topics to internal and external audiences
Comfortable meeting and engaging with new people
Warm and engaging demeanor
Ability to assess circumstances, empathize and offer help
Utilize a high level of attention to detail as well as strong interpersonal skills
Have a positive attitude and a strong sense of urgency in resolving any issues that may arise
Requires intermediate knowledge of financial terms and principles
Ability to calculate simple figures such as percentages
Ability to comprehend, analyze, and interpret complex documents
Ability to solve problems involving several options in situations
Requires intermediate analytical and quantitative skills
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc
Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications
Ability to work flexible work schedules based on office needs
Strong problem-solving skills
Highly adaptable and flexible
Ability to work independently with little supervision
Ability to work requiring significant walking or through other means of mobility
Ability to work in a standing position for long periods of time
Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs
Preferred
Bachelor's degree (BA/BS) or other relevant vocational training preferred
Minimum of 4+ years of related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred
Prior experience with customer service highly preferred
Benefits
Discretionary bonus based on CBRE’s applicable benefit program
Company
CBRE
Operating across every dimension of commercial real estate, CBRE sees more so you can do more.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.8BKey Investors
Athene Capital
2025-11-05Post Ipo Debt· $750M
2025-04-29Post Ipo Debt· $1.1B
2024-02-20Post Ipo Debt· $500M
Leadership Team
Adam Gallistel
Co-CEO and CIO
Andrew Glanzman
Chief Executive Officer of CBRE’s Real Estate Investments
Recent News
The Real Deal
2026-01-07
Business Standard India
2025-12-05
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