Frontline Dental Implant Specialists · 4 days ago
IT Helpdesk Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expFrontline Dental Implants is a leader in advanced restorative dentistry, seeking a tech-savvy, patient-focused IT Help Desk Specialist. This role involves providing seamless technical support to clinical and administrative teams, managing IT requests, and becoming proficient in dental imaging and practice management software.
Medical Practice
Responsibilities
Provide Tier 1 and Tier 2 support for Practice Management Systems (e.g., Denticon, Winoms, Dentrix, EagleSoft, Curve) and 3D Imaging software
Troubleshoot digital sensors, CBCT (3D X-ray) machines, and intraoral cameras
Respond to support tickets involving hardware, software, and connectivity issues via phone, email, and in-person at the Lakeland office
Help maintain hardware and software for our 19 offices
Maintain HIPAA compliance and account access across all systems
Set up workstations and accounts for new surgeons, nurses, and administrative staff
Qualification
Required
2+ years in a Help Desk or Technical Support role
Experience in a healthcare or dental environment is a major plus
Strong knowledge of Windows OS and Microsoft 365
Understanding of networking fundamentals (TCP/IP, DNS, VPN)
Exceptional communication skills and the ability to remain calm in a fast-paced clinical environment
Benefits
Health
Dental
401k
PTO
Company
Frontline Dental Implant Specialists
We are a Dental Implant Partnership Network bringing the World’s Top Dental Implant Specialists Together.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Angus McLean
Chief Executive Officer
Leigh Feenburg
Chief Executive Officer
Company data provided by crunchbase