University of Central Florida · 7 hours ago
Academic Success Coach
Greater Orlando
Full-time
Onsite
New Grad, Entry Level
0+ years expThe University of Central Florida is dedicated to fostering student success through its Division of Student Success and Well-Being. The Academic Success Coach (ASC) will support undergraduate students by maintaining a caseload, applying coaching methodologies, and collaborating with various campus partners to enhance academic achievement and personal growth.
EducationTrainingUniversities
No H1B
Responsibilities
Maintain a case load/roster of students and use MyKnightStar to track and monitor both engagements and ongoing progress and success of their students
Use relevant programs and technology to create pathways for persistence, progression, and timely graduation
Develop and implement highly proactive outreach services to their students, with particular attention to retention and student success
Provide students with holistic support by working with them to co-develop success plans and empowering them to understand their own degree requirements so that they can become advocates for themselves
Analyze students' academic and personal issues and refer students to the appropriate campus resource office
Engage with UCF students to provide accurate and timely information and coaching support to students from initial enrollment through successful completion of programs, including but not limited to: recruitment, admissions, residency, orientation, new student requirements, funding resources and financial aid, program requirements, registration, enrollment, payment processes, disability resources, testing accommodations, ongoing success, retention, and graduation. This includes multiple methods of communication, including phone calls, email, face-to-face, and more
Support student retention and graduation initiatives. Identify and help to resolve barriers that impede academic success
Monitor student progress and performance, analyze problem areas, determine solutions, and conduct intervention activities for students when needed
Demonstrate knowledge, skills, and abilities to function autonomously as an Academic Success Coach (ASC) for relevant college programs and/or student populations
Reinforce the value of coaching through ongoing student relationships
Meet the productivity and goal expectations set by the unit and the University
At the direction of leadership, serve as the appointed representative to the academic college, and perform related duties associated with college-level retention, progression, graduation, and overall student success
Implement strategies, in partnership with the college, increase registration and enrollment, promote timely graduation, and meet established outcomes
Assist leadership (Director, Associate Director, Assistant Director, and Senior Academic Success Coach) with developing and coordinating college-based recruiting, outreach, orientation, and ongoing engagement programming in partnership with the academic college
Other duties as assigned
Qualification
Required
Bachelor's degree or Master's degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6)
Preferred
Experience in education, with a preference for experience in higher education
Experience in coaching, with a preference for experience in student coaching
Experience in and/or understanding of case management
Experience in and/or understanding of customer service
Experience with using a CRM to case manage/track student, client, or customer interactions
Proficiency in Microsoft Office suite (e.g., MS Word and Excel) and desktop agent software (e.g., MS TEAMS)
Ability to work under pressure of deadlines, goals, and/or time limitations
Ability to use independent judgment and decision-making skills when assisting students
Ability to work well with others as a team
Ability to perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards
Excellent written and oral communication skills
Excellent organizational skills, multi-tasking skills, and high level of attention to detail
Flexibility to work in a fast-paced, highly innovative environment
Benefits
Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
Paid time off, including annual and sick time off and paid holidays
Retirement savings options
Employee discounts, including tickets to many Orlando attractions
Education assistance
And more…For more benefits information, view the UCF Employee Benefits Guide.
Company
University of Central Florida
University of Central Florida is an American public research university in Orlando, Forida.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$5.08MKey Investors
The Duke Energy FoundationUS Department of EnergyNational Institutes of Health
2024-09-17Grant· $0.07M
2024-09-17Grant· $1.4M
2022-03-14Grant· $3.6M
Leadership Team
John Buckwalter
Provost and Executive Vice President for Academic Affairs
Issa Batarseh
Director, Florida Power Electronics Center
Recent News
2025-12-11
Company data provided by crunchbase