Mr. C Miami - Coconut Grove · 15 hours ago
Catering Sales Manager
Miami, FL
Full-time
Onsite
Mid, Senior LevelMr. C Miami - Coconut Grove is a luxury hotel seeking a Catering Sales Manager to curate and execute memorable events. The role involves managing client relationships, overseeing event planning and execution, and collaborating with various teams to ensure high service standards.
Hospitality
Responsibilities
Respond to Catering Inquiries
Manage incoming catering requests via phone, email, walk-ins, and third-party platforms
Qualify leads based on event size, budget, and availability
Provide prompt follow-up communication to potential clients within the designated lead response time set by the Director of Sales & Marketing
Client Site Inspections and Walkthroughs
Schedule and conduct property tours with prospective clients to showcase event spaces, amenities, and catering capabilities
Customize each site visit based on client type (e.g., weddings, corporate events, social functions) and ensure presentation of tailored proposals
Lead Management and Business Development
Monitor and manage leads from various channels including hotel website, industry platforms (CVENT, etc.), and direct referrals
Proactively solicit new business through outbound calls, emails, and networking within the local market and key verticals (corporate, social, nonprofit)
Maintain ongoing communication with past clients to drive repeat business and referrals
Menu Planning and Customization
Work with the Executive Chef and banquet team to create custom menus based on client preferences, dietary restrictions, seasonal offerings, and budget constraints
Schedule and conduct menu tastings for contracted or high-potential clients; document and communicate client feedback to culinary team
Contracting and Documentation
Prepare and issue catering contracts, ensuring all terms are aligned with client expectations and company standards
Accurately prepare and distribute Banquet Event Orders (BEOs), Diagrams, and Group and Event Resumes to internal departments
Collect deposits and follow up on outstanding balances according to established payment schedules
Event Planning and Execution Oversight
Serve as the primary point of contact for clients throughout the planning process, from initial inquiry to post-event follow-up
Servicing definite groups - assist with the F&B planning of all definite groups as assigned by DOS from beginning to end
Communicate all event details to all departments
Be present during events for the first hours to ensure successful execution and serve as an on-site liaison for the client
Ensure timely and professional introductions between the on-site client and lead banquet staff, such as the Banquet Manager and/or Captain
Interdepartmental Collaboration
Participate in weekly BEO meetings and sales/catering team meetings to review upcoming events and operational needs
Work closely with the Banquet Manager and kitchen team to ensure service standards, food quality, and timing align with event expectations
Revenue and Forecasting Support
Track and report event revenues, deposit collection status, and event profitability
Maintain accurate booking and revenue data in Delphi
Support the Director of Sales & Marketing in forecasting catering revenue and identifying business gaps or opportunities
Compliance and Operational Standards
Ensure all events comply with hotel policies, health and safety regulations, and local ordinances (permits, fire code, etc.)
Follow all company procedures for guest service, financial transactions, and operational documentation
Guest Satisfaction and Post-Event Follow-Up
Solicit post-event feedback from clients to assess satisfaction and identify areas for improvement
Address any issues or complaints in a timely and professional manner
Maintain detailed client records for future reference and personalized service
Flexibility and Availability
Maintain availability to work evenings, weekends, and holidays based on event schedule and business needs, including flexibility for client site visits and last-minute requests
Internal Event Coordination
Provide full planning and execution support for internal events, including staff meetings, marketing activations, HR events, and corporate gatherings for Mr. C Hotels
Collaborate with department heads to gather event specifications, confirm budgets, and coordinate food, beverage, and space requirements
Qualification
Required
Bachelor's degree in hospitality, communications, sales, or marketing preferred
Proven experience as a Catering Manager or similar role
Knowledge of food hygiene and menu creation
Strong organizational, time management, and customer service skills
Calm under pressure; decisive in high-stress situations
Flexible schedule, including weekends and holidays
Skilled in event, food & beverage sales, and contract completion per company standards
Effective team leadership and staff management capabilities
Strong analytical, problem-solving, and multitasking skills
Proficient in Delphi, Opera, Salesforce, MS Office Suite, and other business software
Self-motivated with excellent time management and autonomy
Clear and professional communicator with team members, clients, and the public
Fluent in English (read, write, speak)
Knowledgeable in hotel operations, safety protocols, permits, and local ordinances
Willingness to work variable schedules due to business needs
High level of discretion and independent judgment
Track record of successful event and product launch planning
Strong leadership and conflict management abilities
Adaptable communication style; skilled at stakeholder engagement
Effective at managing marketing initiatives of varying scale
Analytical thinking to drive product and service demand
Benefits
Medical
Dental
Vision
401 (k) retirement savings plan
Holiday pay
Vacation time
Paid time off (PTO)
Parking
Meals
Company
Mr. C Miami - Coconut Grove
From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase