WhatsApp · 5 hours ago
Manager, Learning & Transformation Operations, WhatsApp
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
$136K/yr - $195K/yr
10+ years expWhatsApp is seeking a strategic operational leader to drive the next evolution of their change management operations and learning ecosystem. This role focuses on leading the AI-first transformation, ensuring effective operational frameworks and high-quality learning experiences across a global organization.
AndroidMessagingMobileSubscription Service
Responsibilities
Lead, coach and develop a high-performing global operations team
Lead learning and change management operations, including content production, scheduling, resource planning, vendor management, and multi-modal delivery
Build and optimize operational frameworks, SLAs, and scalable processes that support rapid growth and organizational initiatives
Drive end-to-end learning lifecycle management across systems, knowledge platforms, and analytics tools
Own operational readiness for major operational launches, workforce transformations, and compliance training
Lead change management strategies to support business needs, AI adoption, and new ways of working
Build a philosophy of continuous learning, experimentation, and operational
Architect and drive an AI-first strategy that modernizes how learning is created, personalized, delivered, and measured across the company
Partner with cross-functional teams to influence the roadmap of internal learning platforms and AI capabilities
Work with cross-functional partners to drive impact across and contribute to high quality results
Establish governance, responsible-AI standards, and quality controls for all AI-generated or AI-augmented learning assets
Influence stakeholders through clear communication, data-driven insights, and a experienced understanding of business priorities
Develop internal capabilities around AI literacy, digital content development, data analytics, and operational
Qualification
Required
10+ years of professional working experience in a global and matrixed organization within the tech industry
2+ years of experience leading, coaching, or mentoring teams
Experience of working on issues that may not be clearly defined and require strategy, direction, analysis of situations and conceptual thinking
Demonstrated experience building relationships and influencing globally across functional teams
Experience communicating to a variety of audiences
Experience prioritizing and managing multiple priorities simultaneously
Preferred
Experience in building or leading AI-enabled learning strategies or transformations
Background in responsible AI frameworks, data governance, or enterprise AI adoption
Benefits
Bonus
Equity
Benefits
Company
WhatsApp is a messaging and voice-over-IP service that enables users to securely send messages, make calls, and share files.
51-200 employees
H1B Sponsorship
WhatsApp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (11)
2022 (15)
2021 (47)
2020 (52)
Funding
Current Stage
Growth StageTotal Funding
$60.25MKey Investors
Sequoia Capital
2014-02-19Acquired
2013-07-01Series B· $52M
2011-04-08Series A· $8M
Leadership Team
Andrea Kirkpatrick
Head of WhatsApp Legal
Tarun Chakravorty
Product Design Manager
Recent News
2026-01-25
Trak.in - Indian Business of Tech, Mobile & Startups
2026-01-24
Company data provided by crunchbase