Mobile Device Administrator jobs in United States
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KidsPeace · 16 hours ago

Mobile Device Administrator

positionSchnecksville, PA
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

KidsPeace is a company focused on supporting children and families in need, and they are seeking a Mobile Device Administrator to manage and optimize mobile device access. The role involves providing technical support, developing documentation, and collaborating with various teams to ensure efficient mobile device operations in a HIPAA regulated environment.

ChildrenHealth CareMental HealthNon Profit

Responsibilities

Responsible for Level 1 and 2 support to mobile devices/smartphones
Serve as a support escalation resource for the Help Desk team regarding advanced and/or systemic issues, performing root-cause analysis to help reduce duplicate issues in the future
Develop documents, scripts, and standard procedures pertaining to issue and problem resolution
Coordinate involvement from all groups necessary, including vendors, to solve an incident or product-related problem
Use help desk ticketing system to record and track tickets, and contribute solutions for new/unique problems to the group knowledge base through documentation
Assist in evaluating new technologies and products, providing recommendations to aid in planning and training

Qualification

Technical troubleshootingIOS experienceAndroid experienceMobile device managementMicrosoft OfficeCitrix InfrastructureExchange ActiveSyncActive DirectoryInterpersonal communication

Required

Minimum of an Associate Degree in Computer Science or a related field and at least three years of relevant or equivalent work-related experience and training might be substituted for a college degree
Technical troubleshooting and hands-on experience with iOS and Android devices is required
Valid driver's license required

Preferred

Experience with supported operating systems, at least one mobile device management application, the Microsoft Office product suite, Citrix Infrastructure, Exchange ActiveSync, and Microsoft's Active Directory preferred

Company

KidsPeace

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Glassdoor3.6
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KidsPeace is a charity that provides mental health and behavioural services for children and families.
dateFounded in 1882
location
Schnecksville, Pennsylvania, USA
people-size1001-5000 employees
web-link
https://www.kidspeace.org/

Funding

Current Stage
Late Stage

Leadership Team

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Michael W. Slack
President and Chief Executive Officer
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Matthew Koval
Executive Vice President and Chief Medical Officer
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