Washington State Department of Social and Health Services · 1 day ago
DSHS FTAA Revenue Agent 1
Olympia, WA
Full-time
Hybrid
Entry Level
2+ years expThe Washington State Department of Social and Health Services is seeking a hybrid Revenue Agent 1 to join their Office of Financial Recovery team in Olympia, WA. This role involves performing triage and collection activities for new client overpayments, requiring independent management of routine collection tasks and effective communication with clients regarding their debts.
GovernmentHealth CareSocial Assistance
Responsibilities
Provides triage and collection activities for new client overpayments in the Facilities, Finance, and Analytics Administration
Independently perform routine, less complex collection activities
Utilizing professional collection techniques supported by state and federal laws, debt determination regulations, and a detailed understanding of program goals, regulations, and the mission of DSHS
Review incoming documents and take appropriate actions
Ensure debts are legally served
Respond to telephone calls concerning overpayments, explaining laws, rules and regulations to assist clients in understanding
Locate clients for service of overpayment notification or collection
Qualification
Required
Professionals with a bachelor's degree involving major study in business administration, accounting, police science, public administration, economics, law, criminal justice, sociology, psychology, or closely related field
Two years of experience as a Tax Service Representative or Excise Tax Assistant
Knowledge of investigation procedures and practices, collection laws and procedures, legal rights and remedies in civil law, and basic accounting practices
Knowledge of investigative skills to identify sources, gather and document facts, evaluate information, and draw conclusions
Ability to independently manage workloads and perform quality case management
Customer service skills
Company
Washington State Department of Social and Health Services
Washington State Department of Social and Health Services offers long-term care and behavioral health assistance to the community.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Candice Yi, MSW, LICSW
Deputy Chief Executive Officer/SCC
Charles Southerland
Chief Executive Officer
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