Marshfield Clinic Health System · 1 day ago
Customer Service Representative I - SHP (Remote within SHP Service Area)
United States
Full-time
Remote
Entry Level
2+ years expMarshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. The Customer Service Representative I - SHP will ensure positive customer interactions and resolve inquiries related to Medicare Advantage or Commercial/Marketplace products.
Health CareMedicalOncologyWellness
Responsibilities
Ensure positive customer interactions with one major product line (Medicare Advantage or Commercial/Marketplace) of Security Health Plan’s members
Interact with members, applicants, providers, and agents via telephone
Identify the customer’s concern and appropriately research and resolve the inquiry in a timely manner
Escalate complex issues to a Benefit Specialist
Continually trained and coached to enhance customer service skills
Qualification
Required
Two years' experience with customer service
Demonstrated proficiency with handling high-pressure situations and with verbal and written communication
Preferred
Associate or Bachelor's Degree in business administration
Experience working in a health insurance call center
State of Wisconsin Insurance Agent's license
Company
Marshfield Clinic Health System
Marshfield Clinic Health System provides neuro-oncology, maternal-fetal medicine, pediatric orthopedic surgery, and electrophysiology.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-10-23Acquired
Leadership Team
Adam Gingery
Director of Finance / Market CFO
Eric Pritzl
Director of Finance/Market Chief Financial Officer
Recent News
2024-04-08
Company data provided by crunchbase