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Jefferson Health · 9 hours ago

Technician II Client Services

Bensalem, PA

Full-time

Onsite

Mid Level

3+ years exp

Jefferson Health is a nationally ranked health care system dedicated to providing high-quality clinical care and education. They are seeking a Technician II Client Services to deliver exceptional support to clients regarding technical products and services, troubleshoot issues, and enhance user experience.

Hospital & Health Care

Responsibilities

Resolve escalated desktop, application, and connectivity issues

Perform software deployments, updates, and patching

Document solutions and contribute to the IT knowledge base

Provide training and guidance to junior technicians

Communicate effectively with end-users to ensure clarity and satisfaction

Qualification

Desktop supportTicketing systemsConnectivity troubleshootingSoftware deploymentsInterpersonal skills

Required

High School Diploma/GED

3 years related work experience

Apply logical steps to resolve technical issues and escalate when necessary

Strong interpersonal skills to provide a positive support experience

Understanding of ticketing systems (e.g. ServiceNow) and workflow documentation

Handle evolving technologies and processes (e.g. Citrix VDI desktop testing and FlexTG printer deployments)

General awareness of IP addressing, connectivity troubleshooting, and basic network protocols

Lift and carry 25 lbs

Frequent sitting/standing

Frequent keyboard use

Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR

Benefits

Medical (including prescription)

Supplemental insurance

Dental

Vision

Life and AD&D insurance

Short- and long-term disability

Flexible spending accounts

Retirement plans

Tuition assistance

Voluntary benefits

Company

Jefferson Health

Thomas Jefferson University and Thomas Jefferson University Hospitals are partners in providing excellent clinical and compassionate care for our patients in the Philadelphia region, educating the health professionals of tomorrow in a variety of disciplines and discovering new knowledge that will define the future of clinical care.

Founded in 1995

Philadelphia, PA, US

5001-10000 employees

http://JeffersonHealth.org

Funding

Current Stage

Late Stage

Leadership Team

ANTHONY S. NAH, Jr., B.S., MSc.

President / CEO

Ron Kumor

President/ CEO Aria Jefferson Health Physician Services and Senior Vice President, Network Dev

Recent News

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2025-03-26

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2024-12-28

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2024-04-29

Company data provided by crunchbase