GoHealth Urgent Care · 1 day ago
Partner Success Manager
United States
Full-time
Onsite
Senior Level
7+ years expGoHealth Urgent Care is a leading healthcare provider focused on transforming patient care through strategic partnerships. The Partner Success Manager plays a vital role in connecting the company with health system partners, ensuring alignment and operational excellence while managing complex relationships and driving initiatives in healthcare IT and program management.
Hospital & Health Care
Responsibilities
Serve as the primary IT and transformation liaison between the Company and partner health systems, acting as a single-threaded owner for partner success across technology, data, security, and operational enablement
Establish and maintain strong executive-level relationships with partner stakeholders, ensuring alignment on joint priorities, milestones, risks, and outcomes while proactively surfacing and resolving issues before they escalate
Translate enterprise strategy into partner-specific execution plans, ensuring consistency with Company standards while flexing appropriately to partner operating models, regulatory environments, and clinical workflows
Collaboration with the Transformation Office to establish and maintain program governance frameworks including charters, RACI matrices, strategic roadmaps, RAID logs (Risks, Assumptions, Issues, Dependencies), and executive-level status reporting decks for ELT and Board visibility
Represent partner interests internally and the Company’s interests externally, balancing speed, quality, cost, and risk in high-stakes, multi-party environments
Partner closely with the Transformation Office and PMO to design, implement, and continuously improve program governance frameworks, including: - Program and initiative charters - - - - RACI and operating models Integrated roadmaps and dependency maps RAID logs (Risks, Assumptions, Issues, Dependencies) Executive, ELT, and Board-level status reporting
Ensure partner initiatives are fully embedded into enterprise delivery and governance models, including intake, prioritization, stage gates, and benefits realization
Drive disciplined execution across multiple concurrent initiatives, ensuring delivery on time, on scope, and on value, while managing complex cross-functional dependencies (IT, Operations, Clinical, Revenue Cycle, Compliance, People, etc.)
Act as a hands-on problem solver during critical moments—cutting through ambiguity, aligning stakeholders, and driving decisive action
Manage program financials, including budget development, forecasting, vendor SOW tracking, and ROI/benefits realization reporting to ensure fiscal discipline and value delivery
Own program-level financial management for partner initiatives, including: - Budget development and multi-year forecasting - - Vendor management and SOW tracking Spend variance analysis and cost controls
Partner with Finance and leadership to quantify, track, and report ROI, benefits realization, and value delivery, ensuring investments tie directly to strategic and operational outcomes
Identify opportunities to optimize cost, accelerate value, and reduce waste across partner programs without compromising quality, security, or compliance
Drive change management initiatives, such as communication planning, training and adoption strategies, field readiness assessments, and execution of go-live playbooks to support successful transitions
Lead and execute end-to-end change management strategies for partner-facing initiatives, including: - - - - Stakeholder and impact assessments Communication and engagement plans Training strategies and enablement materials Adoption metrics and readiness assessments
Ensure field, clinical, and operational teams are fully prepared for go-live, with clear playbooks, escalation paths, and support models
Monitor post-implementation adoption and performance, rapidly addressing gaps to ensure sustained value realization and operational stability
Ensure risk and compliance alignment, including HIPAA adherence, security reviews, BAA/SOC2 documentation, and audit-ready records for internal and external stakeholders
Ensure all partner initiatives meet Company and partner standards for HIPAA, data privacy, security, and regulatory compliance
Coordinate security reviews, risk assessments, and documentation, including BAAs, SOC 2 reports, audit artifacts, and third-party risk materials
Maintain audit-ready records and serve as a point of coordination for internal audits, partner reviews, and external regulatory inquiries
Proactively identify and mitigate operational, technical, and compliance risks, escalating appropriately with clear mitigation plans and executive context
Deliver data-driven insights and reporting, including tracking of OKRs and KPIs, development of executive dashboards, facilitation of post-mortems, and continuous improvement initiatives across programs
Use data and feedback to refine governance, execution models, and partner engagement strategies over time
Act as a force multiplier for the VP and leadership team—anticipating needs, synthesizing complex information, and enabling faster, better decisions
Qualification
Required
Bachelor's degree in Business, IT, or related field
7+ years in Technology or Health IT program management
Preferred
Master's degree in related field
Epic Certification in relevant modules (e.g., Ambulatory, Cadence, Bridges, or Care Everywhere); candidates without certification must demonstrate equivalent experience and fluency in Epic workflows and terminology
Company
GoHealth Urgent Care
GoHealth partners with innovative and award-winning health systems to simplify and improve the way customers across the U.S.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Kinard
Chief Operating Officer
Aishah S.
Manager, People Business Partner
Recent News
Hartford Business Journal
2024-04-07
Company data provided by crunchbase