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WesBanco · 8 hours ago

Intern - Office of the Customer

Pittsburgh, PA

Internship

Hybrid

Intern

WesBanco is offering an internship opportunity in their Office of the Customer, designed for students to gain hands-on experience in various customer-focused departments. Interns will collaborate with teams and engage in projects that enhance customer satisfaction and engagement, applying their academic knowledge in a real-world setting.

BankingFinanceFinancial Services

Growth Opportunities

Responsibilities

Assists management team with execution of day-to-day operations of assigned department

Completes tasks and assigned projects according to established completion dates

Develops and collaborates knowledge and understanding across multiple departments and Bank functions

Contributes to a team environment to service customer or business needs to support the success of the department and Bank

Develops knowledge and understanding of compliance and regulatory issues, policies and guidelines within the department and Bank

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential

Provides exemplary customer service in person, by email or by telephone

Supports CRM data analysis and reporting to ensure accurate and actionable insights for business decisions

Engages in research and benchmarking to identify best practices and innovative solutions for customer care

Prepares and delivers presentations and reports to showcase findings, recommendations, and project outcomes

Other duties may be assigned

Qualification

Customer Service SkillsWrittenOral CommunicationAnalytical SkillsMicrosoft OfficeBanking Software ProficiencyInterpersonal SkillsOrganizational SkillsTeam PlayerDetail OrientedProblem-Solving Skills

Required

Willingness to provide a level of service which will clearly differentiate us from our competitors

Professional demeanor in appearance, interpersonal relations, work ethic and attitude

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner

Ability to maintain confidentiality and discretion regarding bank client information and bank policy and procedure

Basic analytical, problem-solving and decision making skills

Detail oriented with good organizational skills

Ability to work independently and meet communicated deadlines

Team player with a positive outlook

Demonstrates professionalism and applies collegiate knowledge to real-world business challenges