Just A Start · 16 hours ago
Resident Services Program Manager
Cambridge, MA
Part-time
Onsite
Mid, Senior Level
$85K/yr - $90K/yr
7+ years expJust A Start is an organization focused on affordable housing, and they are seeking a Resident Services Program Manager to oversee the delivery of resident services programming at their properties. This role includes supervising staff, facilitating relationships between services and property management, and providing direct services to residents.
CommunitiesNon ProfitReal Estate
Responsibilities
Oversee the implementation of programming in core service areas such as housing stabilization, community events and economic empowerment
Assist in the development of community programs to expand program offerings to meet identified resident needs
Support property management staff in new resident orientation and ensure a smooth move-in and initial occupancy
Meet individually as part of direct service delivery with residents to make assessments and appropriate referrals including accessing state and federal benefits, financial coaching, and other issues that impact the resident’s quality of life
Collaborate with Property Management staff on developing effective service delivery to residents
Use program data and regular reporting in Salesforce as a tool for staff service delivery, program supervision and quality improvement
Support resident service coordinators in locating, developing and maintaining networks and partnerships with relevant service providers, community organizations, businesses and educational institutions
Contribute to positive and effective teamwork environment with resident service coordinators
Work with the Director of Learning and Evaluation to assess quality of services and resident satisfaction with programming
Attend Resident Advisory Board meetings, staff meetings, trainings and other appropriate meetings and conferences as required
Assist residents from both property portfolios on an as-needed basis
Qualification
Required
Bachelor's Degree in Social Work or related field required (Masters Degree preferred)
Minimum of 7 years professional experience in the human services, social work, or related field
Demonstrated experience working collaboratively with low-income families
Minimum 7 years experience in program development and staff management
Minimum of 5 years relevant work experience with affordable housing populations
Proficient in Google Workspace and Microsoft Office Suite
Ability to learn and use Salesforce
Cultural competency; adept at working with diverse participants
Effective communicator who is able to engage a wide range of stakeholders effectively
Ability to maintain accurate client files and impeccable documentation
Excellent written and oral communication skills
Strong organizational, detail oriented, and time management skills
Proven ability to manage a team and supervise staff effectively
Excellent problem-solving, organizational, and interpersonal abilities
Preferred
Masters Degree preferred
Bi-lingual in Spanish, Bengali, Amharic, Cantonese/Mandarin or Hindi, preferred
Company
Just A Start
Just A Start believes that access to stable housing and sustainable careers are the essential building blocks of equitable communities.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.05MKey Investors
Massachusetts Life Sciences Center
2018-03-29Grant· $0.01M
2014-04-25Grant· $0.05M
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