Cook Systems · 7 hours ago
Production Support Analyst
Greater Orlando
Full-time
Onsite
Mid Level
3+ years expCook Systems is a certified veteran-owned IT consulting firm that partners with Fortune 500 enterprises and high-growth companies to deliver innovative technology solutions. The Production Support Analyst will manage and control the processing of programs and equipment on mainframe and distributed systems, ensuring optimal service and system availability while assisting in job setup and problem resolution.
Information ServicesInformation Technology
Responsibilities
Manage and oversee the processing of programs and equipment on mainframe and distributed computer systems
Establish production runs, ensuring all necessary job control language and documentation are available
Assist in the setup of jobs and perform problem identification, escalation, and resolution
Communicate the status of operations to facilitate quick responses to service disruptions
Provide production support across multiple platforms and work on various projects as a team member
Lead projects of moderate complexity and provide guidance to junior technical staff
Qualification
Required
Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent work experience
Minimum of 3 years of IT work experience in production and operations support
Experience providing production support on multiple platforms
Strong problem identification, escalation, and resolution skills
Ability to work on multiple projects and potentially lead projects of moderate complexity
Effective communication skills for reporting operational status and disruptions
Benefits
Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included.
Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.
Company
Cook Systems
Cook Systems is an information technology and services company.
201-500 employees
H1B Sponsorship
Cook Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (3)
2022 (2)
2021 (2)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
W
Wayne Cook
Chairman, founder
Company data provided by crunchbase