Shaner Hotels · 11 hours ago
Front Desk Lead | Sarasota Art Ovation Hotel
Sarasota, FL
Full-time
Onsite
New Grad, Entry Level
0+ years expShaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. The Front Desk Lead supports the daily operations of the hotel front desk, ensuring smooth and guest-focused service while serving as a resource for routine guest concerns.
HospitalityResortsRestaurants
Responsibilities
Actively organize, prioritize, and drive front desk workflow during AM operations to ensure efficiency and guest satisfaction
Work collaboratively with other members of the Front Office leadership team to maintain operational consistency
Process all guest check-ins and check-outs in accordance with established hotel standards and procedures
Adhere strictly to payment, cash handling, and credit policies and procedures
Communicate effectively with Housekeeping, Engineering, and other departments to expedite guest requests and resolve routine concerns
Serve as the first point of escalation for guest satisfaction issues, referring to high-level or complex escalations to management
Generate, print, and distribute daily reports to designated departments and personnel as needed
Monitor and maintain cleanliness, sanitation, and organization of the front desk, back office, and lobby areas
Maintain complete knowledge of hotel amenities, features, room types, rates, availability, and expected arrivals/departures
Train front desk team members on front desk systems, procedures, and service standards
Ensure brand standards and service expectations are consistently upheld at the front desk
Qualification
Required
At least 6 months of previous hotel front desk experience required
Strong guest service and communication skills
High school graduate or equivalent, some college preferred
Ability to multitask and remain calm in a fast-paced environment
Strong attention to detail and organizational skills
Preferred
Working knowledge of OPERA preferred
Company
Shaner Hotels
Shaner Hotels is a hotel developer, owner and operator in a progressive global hospitality industry.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$109.6M2013-06-11Private Equity· $50M
2007-01-01Private Equity· $59.6M
Recent News
2024-11-27
Hotel Management Network
2024-04-27
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