GHP Management · 18 hours ago
FlexOps ASST COMM MGR
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
$26/hr - $28/hr
2+ years expGHP Management Corporation is seeking a FlexOps Assistant Community Manager to support multiple communities in operational excellence and employee and resident engagement. This role involves day-to-day management, compliance efforts, marketing, and financial performance to achieve ownership asset performance expectations.
Property DevelopmentProperty ManagementReal Estate
No H1B
Responsibilities
Create and maintain a safe, respectful, and productive environment for all team members at the community
Help set a Service Excellence standard and inspires the teams to achieve it
Promote regular communication and transparency within the Community
Manage Move-In and Move-Out experience provided by the Community and the overall resident engagement
Promote and uphold company values, employee promise, policies, and initiatives
Efficiently handle resident requests and concerns
Focus on identifying the challenges early and take corrective measures as necessary
Own the employee experience, help drive employee satisfaction and elevate team behaviors
Maintain a strong connection of the community team to GHP
Act as backup to the Community Manager when needed including, but not limited to, timekeeping management, people management and team leadership
May have direct reports as applicable
Assist with internal and external audits to ensure compliance with company policies, Fair Housing regulations, and other legal requirements
Monitor resident files, lease agreements, and community records for accuracy and adherence to policies
Ensure compliance with financial protocols, including rent collection, delinquencies, and timely issuance of notices
Support property teams in maintaining updated documentation for compliance reviews and reporting
Assist in designing and implementing resident retention programs in alignment with corporate initiatives
Assist in marketing communities through online advertisements, social media engagement, and community outreach
Participate in leasing efforts by handling prospective resident inquiries, scheduling tours, and managing follow-ups
Ensure model units and community spaces are market-ready and presentable at all times
Develop and distribute marketing materials based on established templates and branding guidelines such as newsletters, pamphlets, flyers, etc
Assist in reputation management by responding to online reviews and resident feedback
Compute, classify and record data to keep financial records complete
Accept rental payments and post rents into the computer system
Record monies collected and prepare bank deposit slips on an on-going basis
Make daily bank deposit and maintain record of all deposits made, including copies of all checks in deposit
Maintain debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software
Engage in phone calls, emails, door knocking
Update DQ notes in Yardi by the 10th of each month
Oversee delinquencies and monitors collection procedures, as applicable
Support the Community Manager in implementation of timely collection procedures in accordance with company policies and practices
Issue 3 Day Notices to Pay or Quit, with timely follow up on notices. When necessary, forward appropriate documents on delinquent accounts to the attorney for unlawful detainer actions
Collect and verify proof of income for prospective residents, if applicable
Lead and support initiatives that enhance operational efficiency and resident satisfaction
Assist with training and mentorship programs for new team members and FlexOps staff
Identify opportunities for process improvements and implement solutions to streamline workflows
Partner with leadership to execute special projects that drive team performance and organizational success
Qualification
Required
2+ years of property management experience in operations or resident services
Experience in bookkeeping and financial record-keeping is referred
1+ year of working knowledge using Yardi software
General office experience, including proficiency in MS Word, Excel, and Outlook
Strong knowledge of Fair Housing regulations and compliance best practices
Excellent customer service skills with the ability to handle resident inquiries effectively
Strong organizational skills with the ability to multitask in a fast-paced environment
Regular and physical attendance is required
Frequently move/traverse, ascend/descend stairs in and around apartment homes and communities
Constantly operate computers and office machinery
Regularly position self to bend, stoop, reach, and lift
Occasionally lift/move/carry up to 25 lbs. with/without assistance
Constantly communicate and interact with coworkers, vendors, residents, and visitors
Work in outdoor weather conditions as needed
Must be able to travel to sister properties
May be required to drive golf cart
May require a valid driver's license where driving is a necessary job function and alternative transportation isn't feasible
Reading
Writing
Strong math skills
Ability to communicate clearly
Ability to deal with complex issues
Attention to detail; and
Ability to prepare financial and related reports
Must have unrestricted work authorization to work in the United States; and
Must be willing to submit to a background investigation
Preferred
Sales and/or leasing experience preferred
Benefits
Fully paid medical insurance available to employees along with dental and vision.
Flexible spending account
Life/AD&D insurance
Pet insurance
Employee Assistance Program
TicketsAtWork
Free onsite parking
Company
GHP Management
GHP Management provides property management and real estate management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Janelle Braverman
Talent Engagement Partner
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