Medable, Inc · 14 hours ago
Program Director
United States
Full-time
Remote
Director/Executive
10+ years expMedable, Inc. is dedicated to accelerating the path to human discovery and medical cures through its innovative cloud-based platform for clinical trials. The Program Director will contribute to the strategy and execution of account management, serve as a trusted advisor to clients, and lead initiatives to optimize operational excellence across assigned accounts.
Clinical TrialsHealth CareMedical DeviceMessagingPharmaceutical
Responsibilities
Contributes to the strategy, design & execution of Medable’s account management & partnership governance program
Serve as a trusted advisor to leadership within partner/client organizations, ensuring alignment with Medable’s governance programs and strategic objectives
Identify and drive impactful work streams that advance strategic initiatives
Partner with clients and cross-functional Medable teams to identify opportunities for improvement and implement continuous improvement initiatives and study development standards
Define and monitor operational key performance indicators (KPIs) to measure partner/client success and provide metrics for governance meetings
Create operational strategy and client deployment strategy to support training and implementation
Develop expertise in Medable’s digital trial platform and service portfolio to inform strategy, identify opportunities, and educate partners/clients on additional solutions
Act as the primary point of contact for all client deliverables
Stay informed on market trends and competitor actions to maintain a competitive advantage
Address and resolve complex issues requiring deep knowledge of Medable’s operations, subcontractors, products, and services
Provide oversite for resourcing, project management and financial management on all projects
Lead initiatives to optimize operational excellence across assigned accounts, fostering a culture of innovation and continuous improvement
Other duties as assigned
Qualification
Required
Minimum of 10+ years of experience or a combination of education and experience managing clients/accounts operations
Advanced understanding of eCOA, ePRO, EDC and DCT with demonstrated success in account management
In-depth expertise in clinical trial data management, regulatory compliance, and global study environments
Proven operational client/account support in clinical trials
Excellent written, verbal, and presentation skills, including the ability to communicate effectively with C-level stakeholders
Demonstrated ability to deliver exceptional client service and resolve issues proactively
Strong project management and organizational skills
Collaborative mindset with the ability to work effectively across teams
Deep knowledge of clinical trial initiatives, tools, and emerging trends
Track record of building long-term client relationships and retaining high-value accounts
Bachelor's degree required
Proficiency in Microsoft Office, Google Suite, and clinical trial systems (CTMS, EDC, eCOA)
Preferred
Master's degree (preferred)
Benefits
Flexible Work
Competitive base salaries
Annual performance-based bonus
Stock options for employees, aligning personal achievements to Medable's success
Comprehensive medical, dental, and vision insurance coverage
Carrot Fertility Program
Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
Wellness program (Mental, Physical and Financial)
Peer-to-peer recognition program, celebrating achievements and milestones
Volunteer time off to support causes you care about
Company
Medable, Inc
Medable's mission is to get effective therapies to patients faster.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$506.64MKey Investors
Sapphire VenturesGSR VenturesHealthX Ventures
2021-10-26Series D· $304M
2021-04-15Series C· $78M
2020-11-19Series C· $91M
Leadership Team
Michelle Longmire
Co-Founder and CEO
Fernando Waigandt
Co-Founder, Director of Mobile Development at Medable, Inc.
Recent News
2026-01-06
2025-12-10
Company data provided by crunchbase