Roche · 11 hours ago
Enterprise Clinical Service Provider Lead (IxRS)
Mississauga, Ontario, Canada
Full-time
Onsite
Senior Level, Lead/Staff
$145K/yr - $270K/yr
8+ years expRoche is dedicated to transforming drug development and aims to deliver 20 transformative medicines by 2029. They are seeking an Enterprise Clinical Service Provider Lead to manage and oversee clinical service categories, focusing on IxRS and supporting emerging categories based on portfolio needs.
BiotechnologyHealth CareHealth DiagnosticsOncologyPharmaceuticalPrecision Medicine
Responsibilities
Relationship Management: Exemplary skills in developing and nurturing successful global supplier partnerships and robust stakeholder management to balance complex needs with business goals
Communication and Negotiation: Exceptional communication and advanced negotiation abilities, with extensive experience in strategically managing complex supplier partnerships
Supplier Governance and Issue Management: Own category /supplier governance, comprehensive oversight, and strategic issue management/escalation across global clinical operations. Expert knowledge of service provider landscape (e.g. IxRS, patient matching, patient engagement, transportation, and reimbursement, etc.)
Decision-Making: Exceptional and strategic decision-making skills, capable of weighing complex short- and long-term impacts, and excellent judgment in escalating risks and issues
Strategic Development and Execution: Ability to strategically develop and execute category sourcing strategies to optimize Clinical Operations across Business Units. Examples of supplier categories include IxRS, patient matching, patient engagement, transportation, and reimbursement, etc
Financial Oversight: Establish comprehensive financial oversight with Global Procurement to optimize spend and deliver cost efficiencies, including advanced service provider budget benchmarking and change order oversight
Qualification
Required
You have a Bachelor's degree in Business Administration, Healthcare Management, Life Sciences, or a related field is required
You possess 8+ years of relevant experience in strategic supplier performance management in clinical development, or extensive direct experience working with clinical suppliers in performance management at a study and portfolio level
You have 3+ years of experience in Interactive Voice/Web Response System (IxRS) and other emergency categories and you have an understanding the inner workings of these services, the supplier landscape and best practices around sourcing strategies and performance management (e.g. KPI's, KQI's, etc.)
You have exceptional communication and advanced negotiation abilities, with extensive experience in strategically managing complex partnerships
You demonstrate exemplary relationship management and influential stakeholder management capabilities that span multiple business and organizational units to drive and influence results
You have exhibited exceptional and strategic decision-making skills, capable of weighing complex short- and long-term impacts that significantly affect the business
Preferred
Advanced degrees (e.g., MBA, Master's in Healthcare Management)
Company
Roche
Roche is a pharmaceutical and diagnostics company that offers medicines and diagnostic tests for various medical conditions and diseases.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.79BKey Investors
SoftBankSCALE AINovartis
2021-08-04Post Ipo Equity· $5B
2020-12-07IPO
2020-05-06Post Ipo Equity· $0.5M
Leadership Team
Alan Hippe
Member of the Executive Board - Group CFO
Christine Bakan
Global Head and Group Vice President, Computational Science and Informatics R&D
Recent News
2026-01-25
2026-01-23
2026-01-22
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