UnitedHealthcare · 2 months ago
Field Housing Navigator - Las Vegas, NV
LAS VEGAS, NV
Full-time
Hybrid
Mid Level
$20/hr - $35.72/hr
3+ years expUnitedHealthcare is committed to simplifying the health care experience and improving community health. The Field Housing Navigator role focuses on connecting members with housing navigation support to ensure they obtain and maintain safe, affordable housing, addressing health equity and disparities.
FitnessHealth CareWellness
Responsibilities
Provide office and community-based resource coordination and member education to help improve member wellness and quality of life
Provide Housing Supports and Services as defined in state contract to eligible members experiencing housing insecurity
Collaborate with internal teams and community organizations to support members through housing related needs
Assist members in managing daily obstacles, stresses and help support the development of life structure via work or other meaningful activities, addressing and developing life and illness management skills, and providing family education and support
Identify new and existing resource opportunities, through development of relationships with housing focused community organizations, property managers, local continuum of care and SDOH service providers
Coordination of services with other agencies, application and management of benefits, developing and implementing a housing treatment plan reflecting an outcome orientated and function-based philosophy
Serve as the liaison between the health plan and homeless assistance providers, including coalitions to end homelessness, local Housing and Urban Development (HUD) offices, Public Housing Authorities (PHAs), Continuums of Care (COCs) and community social services organizations
Develop and maintain local Housing Resource Guide for internal distribution and facilitates an ongoing forum to share information and best practices with the member-facing support teams
Coordinate with Social Drivers of Health team (e.g. employment, transportation, financial services, etc.) to facilitate access to SDOH support services, promoting successful tenancy and whole person care
Promote collaboration between UHC HPN Care Management and housing support providers to help members maintain both health and housing stability, including supporting escalated issue resolution through leveraging relationships and having a comprehensive understanding of eligibility requirements to advocate for members who experience barriers accessing community resources
Incorporate racial equity and diversity into all housing support and SDOH services and approaches. This includes, but is not limited to, monitoring and reporting on housing access for populations facing health disparities, supporting initiatives to achieve and maintain NCQA Health Equity Accreditation (and HEA PLUS) (if applicable), and participating in community solutioning discussions to support a more equitable housing/homeless services system
Responsible for regular reporting and documentation requirements
Qualification
Required
High School Diploma/GED (or higher)
3+ years of experience in healthcare or social services organization (i.e. behavioral health services, case management, addiction treatment, housing related services or social services agency)
Basic level of proficiency with Microsoft applications such as (Word, Excel, Outlook) and Internet
Access to reliable transportation to travel to work sites within a designated area
Able to work in the field and travel 50-75% of the time
Ability to work with medically and behaviorally complex members
Preferred
Bachelor's degree or higher in healthcare, social work or related field. And/or Certified Community Health Worker or willingness to obtain certification within 90 days of employment or Peer support specialist
Familiarity with LAS VEGAS resource network including housing, medical, behavioral health, and social services
Demonstrated experience / additional training or certifications in evidenced based practices including Motivational Interviewing, Stages of Change, Trauma-Informed Care, Person-Centered Care, and Critical Time Intervention
2+ years' experience in customer service / support
High level of interpersonal and conversational skills
Willingness and adaptability to changing people, processes and technology
Attention to detail and follow up
Medicaid Managed Care Experience
Bilingual English/Spanish
Developing and implementing housing treatment plans
Good communication skills
Benefits
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Company
UnitedHealthcare
UnitedHealthcare helps people live healthier lives by simplifying the health care experience.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Beth Soberg
CEO West Region, Local Markets
Bobby Gregoire
Medicare Health Plan CEO, Iowa & South Dakota
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