Pitzer College · 10 hours ago
Client Services Assistant
Claremont, CA
Full-time
Onsite
Entry Level
$22.50/hr - $23/hr
2+ years expPitzer College is seeking a Client Services Assistant to provide level 1 technology support for the Client Services group and the Office of Information Technology. The role involves troubleshooting and resolving basic software and hardware issues, managing help desk requests, and maintaining documentation and inventory for the department.
Education
No H1B
Responsibilities
Provide level 1, first point-of-contact support to users for all requests for using campus technology. This includes troubleshooting, prioritizing and fixing reported problems, managing help desk requests via the College’s IT Service Management system, and tracking and reporting the tickets requests to ensure completion
Assist in maintaining and tracking IT office equipment, technology, and software inventory
Maintain printed, digital materials, and other documentation for the department cloud storage and other online resources
Create a wide variety of business documents and non-routine reports with correct spelling, punctuation and grammar using information from a variety of sources. Material may be technical and/or confidential. Create complex statistical tables and charts
Assist in the writing and updating documentation for policies, procedures, and supported software applications
Provide basic, routine maintenance for college-owned desktop computers, laptops, tablets, printers, and devices
Assist with implementing the regular computer upgrade (hardware or software) cycles and coordinate the upgrade schedules with each staff office and with the faculty individually
Maintain inventory of department loaner laptops, tablets, and other devices
Provide backup and supplemental support for other members of the department as needed
Assist with the ergonomics care program
Perform other related duties as assigned
Qualification
Required
Proficiency with a variety of internet applications and software including but not limited to: Windows10/11, macOS, Microsoft 365 apps, Adobe Creative Cloud Suite, and more (a comprehensive list of software applications are specified in the Information Technology documentation)
Ability to learn new things quickly through personal initiative
Ability to work under pressure and meet deadlines. Self-starter who can prioritize and organize complex and highly detailed work. Ability to maintain focus and work successfully with multiple interruptions
Ability to research and troubleshoot technology problems and implement solutions learned
Strong oral and written communication skills in English
Professional demeanor and superior customer service to effectively communicate with individuals and groups from a wide range of technical experience and knowledge
Ability to provide instructions/training on technical topics to non-technical individuals, both individually and in a group setting
Ability to interact productively and cordially with a diverse campus population in a fast pace, multi-tasking team environment
Understanding use of computers and other technology in a networked multi-platform environment is a plus
Minimum of two years of experience required in a related position. Related work experience during college is acceptable
Preferred
IT and other related professional/industry certifications are a plus
Benefits
Health, dental, and vision insurance
Retirement savings plans
Generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.)
Tuition reimbursement
Tuition exchange program participation
Company
Pitzer College
Pitzer College is a nationally top-ranked undergraduate liberal arts and sciences institution.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$1MKey Investors
Andrew W. Mellon Foundation
2023-06-06Grant
2018-07-10Grant· $1M
Leadership Team
Sam McGinty
Co-Founder and President - Center of Advancement for Students in Economics (CASE)
Laura Schaefer Troendle
VP Finance and Administration, Chief Operating Officer & Treasurer
Recent News
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2025-03-21
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