N.C. Department of Information Technology · 7 hours ago
Associate Director, Quality Management
Wake County, NC
Full-time
Onsite
Lead/Staff, Director/Executive
$73K/yr - $143K/yr
5+ years expThe North Carolina Department of Health and Human Services (DHHS) is a large agency responsible for the health and well-being of North Carolinians. The Associate Director of Quality Management provides strategic leadership for NC Medicaid’s Quality Strategy and oversees quality assurance initiatives across various plans, ensuring quality outcomes for Medicaid beneficiaries statewide.
Information Technology & Services
Responsibilities
Guiding NCQA accreditation activities, managing External Quality Review processes, leading quality-related contractual requirements
Leading learning collaboratives with external stakeholders, strengthening internal and external partnerships, and facilitating cross-agency quality workgroups
Delivering comprehensive project and program management support for statewide quality initiatives and overseeing both clinical and non-clinical Quality Managers and staff
Qualification
Required
Master's degree in an area specific to the program from an appropriately accredited institution and five years of experience in the area of assignment, including three years in a supervisory or consultative capacity; or
Bachelor's degree in an area specific to the program from an appropriately accredited institution and seven years of experience in the area of assignment, including three years in a supervisory or consultative capacity; or
an equivalent combination of education and experience
Preferred
Familiarity with relevant and current NC Medicaid operations, including challenges unique to Medicaid program administration and PHP contract management oversight
Proven leadership in managing diverse teams, including clinical and non-clinical staff, with a strong record of staff development, coaching, and establishing effective work plans
Experience overseeing complex, multi-stakeholder projects and programs, ensuring contract compliance, timely execution of deliverables, and data-driven decision-making at an enterprise level
Demonstrated experience designing and implementing systemwide quality improvement initiatives, including applying Lean Six Sigma principles and quality improvement tools to drive operational and performance outcomes
Previous experience working with NC Medicaid or the Division of Health Benefits with understanding of operational structures, policy requirements, and managed care oversight expectations
Company
N.C. Department of Information Technology
The N.C.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Torre Jessup
Chief Operating Officer
Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
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