Chipotle Mexican Grill · 10 hours ago
Senior Analyst, Employee Experience
Columbus, OH
Full-time
Onsite
Mid, Senior Level
$60K/yr - $81K/yr
5+ years expChipotle Mexican Grill is cultivating a better world by serving responsibly sourced, classically cooked, real food. The Senior Analyst, Employee Experience will be a subject matter expert in operational processes and training materials, collaborating with various teams to enhance employee experience through effective training and reporting.
Food and BeverageHospitalityRestaurants
Responsibilities
Serve as the SME of ESC operational processes, systems, training materials, and department expectations
Create and maintain all forms of ESC training materials while also facilitating all required training sessions for our internal staff and our BPO
Ensure training material format is productive, clear, and efficient; training material formats will include longform and shortform written content, knowledge-based articles, video tutorials, snippets and knowledge checks
Serve as a mentor and first point of contact to the coordinator and the BPO teams, providing coaching, feedback and guidance on cases and training materials as needed
Serve as a champion for change for departmental projects, speaking and leading to influence enterprise projects for the ESC
Develop and maintain reporting and dashboards with CRM and Microsoft Excel
Analyze reporting data to identify opportunities for procedural improvements that enhance the employee experience
Qualification
Required
High school diploma or general education degree (GED) required
5+ years' experience in a fast-paced contact center atmosphere
Customer focused problem solving through critical thinking, sound judgement and decision making for issue resolution in high stakes situations
Demonstrated ability to lead through change
Demonstrated ability to be self-starting, proactively raising visibility and solutioning to training and process improvement opportunities
Demonstrated ability to leverage internal knowledge and business acumen to drive positive and productive outcomes
Communication competence with ability to understand, interpret then accurately respond to varied inquiries both repetitive and complex in nature
Proficient with MS Office - Excel, Word, PowerPoint, & Outlook
Preferred
Associate degree from 2-year college or bachelor's degree (BA/BS) from 4-year College or University preferred
3-5 years' experience in a training or learning and development role preferred
3-5 years' experience working with outsourced BPO or agency partners preferred
Benefits
Annual cash bonuses
Equity awards
Medical insurance
Dental insurance
Vision insurance
401k
Sick leave
Vacation time
Much more
Company
Chipotle Mexican Grill
Chipotle Mexican Grill is a chain of restaurants that specializes in burritos and tacos.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2025-06-24Post Ipo Debt· $500M
2006-01-26IPO
Leadership Team
Scott Boatwright
Chief Executive Officer
Adam Rymer
Chief Financial Officer
Recent News
The Motley Fool
2026-01-23
Orange County Business Journal
2026-01-17
Company data provided by crunchbase