NorthBay Health · 6 days ago
Support Analyst Clinical Systems (On-Site)
Fairfield, CA
Full-time
Onsite
New Grad, Entry Level
$43.78/hr - $53.23/hr
0+ years expNorthBay Health is an independent, nonprofit health system in Northern California, and they are seeking an Entry-Level Support Analyst for Clinical Applications. This role provides front-line support for clinical applications, acting as a liaison between clinical end users and the IT department to ensure effective communication and issue resolution.
Health CareHospitalMedical
Responsibilities
Respond to and resolve Tier 1 tickets related to clinical applications
Assist clinical and ancillary users with navigation, functionality, and workflow questions
Escalate complex or unresolved issues to senior analysts or application leads
Document support activities, issues, and resolutions in the IT ticketing system
Participate in testing and validation during system upgrades and build changes
Learn and maintain knowledge of clinical workflows and how they are supported by the applications/technologies we support
Assist in the design, build, testing, and implementation of applications
Participate and support in requirements gathering session with clinical and operational stakeholders
Document workflows, issues, and solutions
Support troubleshooting of basic system issues and coordinate with senior analysts or vendor technical support as needed
Participate in end-user support and training activities, including go-live events and help desk support
Work collaboratively with project teams and cross-functional departments to meet deadlines and goals
Other duties as assigned
Qualification
Required
Education: Associate's or Bachelor's degree in Health Information Technology, Healthcare Administration, Computer Science, or related field preferred
Licensure/Certification: Epic certification required within 180 days of hire
Experience: 0-2 years Epic or clinical IT systems experience and a minimum of 1 year experience in clinical or healthcare operations
Skills: Strong communication and customer service skills
Skills: Requires basic understanding of Microsoft Office tools and IT ticketing systems
Skills: Familiarity with clinical environments (e.g., hospitals, clinics, nursing)
Interpersonal Skills: Demonstrates the True North values
Standards of Performance: Demonstrate performance by adhering to established policies and procedures and exhibiting the defined characteristics associated with attendance and punctuality
Physical Effort: Attendance is an essential function of the job
Hours of Work: Normally works eight-hour day. Hours will vary according to work demands and project requirements; may require on-call support
Preferred
Licensure/Certification: Clinical or IT certifications, Epic certification, or clinical licensing preferred, but not required
Company
NorthBay Health
NorthBay Health is a locally based, nonprofit health care organization serving Solano County since 1960.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Behl, MHA, MBA
President and CEO
Christopher Timbers
Vice President, CIO
Recent News
GlobeNewswire News Room
2025-01-30
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