SouthState Bank · 4 hours ago
SAM Commercial Resolutions Officer
Carrollton, GA
Full-time
Hybrid
Senior Level
5+ years expSouthState Bank is a trusted financial partner known for its commitment to helping customers move forward. The SAM Commercial Resolutions Officer is responsible for managing a portfolio of classified loans, reducing problem assets, and minimizing losses to the bank through effective communication and resolution strategies.
BankingFinanceFinancial ServicesLendingWealth Management
Responsibilities
Day-to-day management of a portfolio of classified assets. Communicate with borrowers via phone, face-to-face meetings, and written correspondence. When necessary, issue past due and demand letters to delinquent borrowers in accordance with bank policy and applicable banking laws
Document collection activities including borrower calls/meetings and correspondence in the Fiserv Premier collections system
Maintain an orderly e-file system to retain necessary documentation. Ensure that e-files are complete and up-to-date
Effectively manage maturing loans in the assigned portfolio. Negotiate renewal/modification terms with borrower and secure necessary approvals. Clear any documentation or approval exceptions identified post-closing
Review all assigned loans and develop a resolution strategy for each. Resolution strategies should have a goal of either rehabilitating the loan to the degree it can be moved back to a Relationship Manager or moving the loan out of the bank in a manner that minimizes losses to the bank and is compliant with applicable banking laws and bank policies. Resolution strategies should be documented and updated as needed
Negotiate settlements with borrowers and guarantors, including deed-in-lieu of foreclosure, short sale, and discounted payoffs with a focus on minimizing problem assets, losses, and expenses. Utilize sound judgment in recommending settlements for approval and secure approval from the Director of Special Assets prior to finalizing settlements with borrowers. Retain documentation that evidences rationale for settlement
Ensure that coding is accurate on all loans in portfolio based on current status, including the risk rating, accrual status, status code, and loss given default. Ensure that codes tied to credit reporting are accurate based on the current status of the loan. Submit coding changes in a timely manner and follow up to ensure changes are properly made
Engage attorneys, appraisers, and other outside vendors as needed. Ensure invoices are properly reviewed and approved in a timely manner. Follow the bank’s appraisal ordering process to engage appraisals and recommend appropriate charge-offs according to bank policy. Make best efforts to minimize expenses associated with using outside vendors and leverage internal Legal department when possible
Identify loans in portfolio that require an impairment analysis and conduct the analysis as needed. If an impairment or charge off is identified, complete the appropriate charge off/impairment document and submit it for approval through the bank’s charge off/impairment process. Ensure that the charge off form is accurate and includes sufficient commentary to identify the reason for the charge off/impairment and the current status of the loan
Coordinate the transfer of loans to other areas of the bank when necessary. This includes loans moving back to a Relationship Manager and OREO/OAO transfers. Ensure that proper approvals are obtained, transfer documentation is completed, and coding is updated to reflect the change
Ensure that all actions taken are compliant with state and federal law, banking regulations, and bank policy. Stay apprised of changes in banking laws and regulations that impact loans
Actively participate in the SAM Quarterly Review process by completing and submitted loan reviews in a timely manner
Assist the Director of Special Assets in responding to audit requests, including internal and third-party audits, internal loan review, and regulatory reviews
Serve as a resource for other areas of the bank (Branches, Finance, Legal, etc.) to answer questions and assist with specific needs
As needed, assist the SAM Manager with special projects as they arise
Qualification
Required
High School Diploma required
5+ years of banking experience, preferably working in a lending or collections environment
Strong organizational, communication, and computer skills (particularly with Microsoft Office products)
Strong Data Acquisition and Management skills
General banking knowledge
Strong negotiation and mediation skills
Preferred
College degree or some college preferred
Company
SouthState Bank
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-08-09IPO
Leadership Team
D
Dan Bockhorst
Executive Vice President Chief Credit Officer
Recent News
2025-12-16
Company data provided by crunchbase