Sutter Health · 7 hours ago
Customer Service Agent
San Francisco, CA
Full-time
Onsite
Entry Level
$29.12/hr - $39.32/hr
1+ years expSutter Health is dedicated to providing quality healthcare services and is seeking a Customer Service Agent. The role involves responding to inquiries and service requests from patients and other stakeholders, ensuring high customer satisfaction and compliance with regulations.
Health CareHospitalNon Profit
Responsibilities
Receives incoming customer inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards
Participates in training in order to support additional process areas in responding to customer inquiries and service requests
Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction
Ensures that routine and priority tasks are completed within established departmental time frames
Supports the implementation of programs, policies, initiatives, and tools specific to the shared services organizational process
Maintains a positive and professional work relationship with all customers and members of teams across the organization
Ensures delivery of business results by meeting or exceeding all individual operating metrics
Plans and organizes work so Individual Operating Metrics and Service Level Agreement objectives are realized
Recognizes and communicates potential issues to his/her team leader as appropriate
Manages complaints and occurrences, providing short-term resolution and/or escalating as appropriate. Initiates documentation of complaints and occurrences
Maintains focus on the customer by initiating service recovery for significant complaints or occurrences
Identifies, interprets, analyzes, and research issues and seeks resolution to meet customer expectations within defined service level agreements
Prioritizes service requests and re-assigns or escalates appropriately
Maintains strictest confidence of all patients protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure
Performs quality care in compliance with department standards, policies, and procedures, as well as local, state and federal regulatory agencies to deliver the highest level of patient privacy and care
Maintains positive work relationships with members of other teams in the Shared Services Organization in order to communicate effectively and to ensure compliance with cross-team responsibilities
Complies with Sutter Health policies, practices and procedures
Qualification
Required
HS Diploma or General Education Diploma (GED)
1 year recent relevant experience
Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people
Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline
Requires the ability to work with and maintain confidential information
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives
Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners
Benefits
Comprehensive benefits package
Company
Sutter Health
Sutter Health is a non-profit organization operating a network of hospitals and physicians in Northern California.
10001+ employees
H1B Sponsorship
Sutter Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (16)
2023 (14)
2022 (21)
2021 (24)
2020 (30)
Funding
Current Stage
Late StageTotal Funding
$27.17MKey Investors
Department of Health Care Services
2025-05-19Grant· $23M
2016-11-22Grant· $1.2M
2013-10-09Grant· $2M
Leadership Team
Megan Gillespie
Chief Executive Officer
Warner L. Thomas
Chief Executive Officer
Recent News
2025-11-19
2025-11-19
Company data provided by crunchbase