DriveTime · 1 day ago
Charge Off Specialist
7457 E Hampton Ave Mesa, AZ 85209
Full-time
Onsite
Entry, Mid Level
2+ years expDriveTime Family of Brands, which includes Bridgecrest, is one of the country’s leading financial servicing providers. The Charge Off Specialist will contribute to a high performance team by working with customers to secure new payment plans and assist in managing charge off accounts.
AutomotiveFinancial ServicesSales Automation
Responsibilities
Handle large volume of inbound calls to support account servicing for all charge off accounts including educating customers on status of accounts, act as intermediary for special servicing as applicable, assist customers on existing payment plans, negotiate new payment plans and influence customers on negotiated settlement options when appropriate
Perform high volume of outbound calls to establish contact with customers to collect payments towards their plan, negotiate setting up new payment plans and work towards negotiated settlements when applicable
Performing administrative functions including inquiries to various departments via email and/or internal ticketing system
Submitting requests to various departments within the company as needed based on account status
Monitor worklist delay and request repossession assignments on customers that default on their payment plan
Perform other related duties as assigned
Qualification
Required
Clear, concise and professional written and oral communications and interpersonal skills
Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
Prioritize and multi-task to ensure the achievement of assigned performance objectives
Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers
Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
Strong negotiation and conflict management skills
Self-motivated with strong decision-making capabilities; ability to self-start
Ability to work in an accurate, detail-oriented, and highly productive manner
High School Diploma, GED, or equivalent certification
Experience with Microsoft Office such as Excel, Outlook and Word
2+ years of experience in loss mitigation, collections and/or financial services
Associate degree or bachelor's degree in business or related field may be used as a proxy for experience
Benefits
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Company
DriveTime
DriveTime Automotive Group is a dealer helping people with credit issues purchase a vehicle of their choice.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
R
Ray Fidel
CEO
Recent News
2025-08-29
2025-03-29
Bank Automation News
2025-01-28
Company data provided by crunchbase