Omnicell · 13 hours ago
Customer Success Manager
Florida, United States
Full-time
Hybrid
Entry, Mid Level
2+ years expOmnicell is transforming medication management and pharmacy automation to create safer healthcare systems. As a Customer Success Manager, you will empower pharmacy partners to leverage Omnicell’s solutions and maximize their operational, clinical, and financial outcomes while ensuring customers receive exceptional value throughout their journey.
Health CareHospitalMedical
Responsibilities
Serve as the primary account manager (non‑sales) to ensure a positive, value‑driven experience for pharmacy partners
Lead regular cadence meetings and business reviews to help customers achieve targeted outcomes and elevate utilization of Omnicell solutions
Develop and execute customer‑specific plans addressing performance trends, satisfaction issues, and optimization opportunities
Share best practices and drive consistent adoption across multiple pharmacy or hospital locations
Collaborate continuously with internal account teams to ensure reliability, stability, and strategic alignment for future growth
Monitor support activity to identify trends and engage proactively before issues escalate
Maintain routine communication with key customer stakeholders—including Purchasing, Supply Chain, Directors of Pharmacy, IT, and operational leaders—to ensure solution‑oriented resolution and continuous improvement
Triage, document, and escalate complex or multi‑faceted customer challenges while ensuring timely follow‑through
Prepare and deliver clear, insightful reporting on issues, status updates, and customer health to both management and customer teams
Provide field‑driven insights to cross‑functional partners, strengthening product performance and customer outcomes
Identify and champion opportunities that elevate the customer experience and create better clinical and operational results
Build and execute strategic account plans that demonstrate value and map to customer goals
Act as the customer expert within Omnicell and the primary advocate for their needs
Qualification
Required
Bachelor's degree OR high school diploma/GED with four years of pharmacy operations or customer service experience
Demonstrated experience in account management or customer service within a healthcare environment
Minimum 2 years in a customer‑facing role focused on improving operations in complex environments
Excellent customer‑facing communication and relationship‑building skills
Ability to independently make decisions supporting customer satisfaction and long‑term value
Proven capability to drive customer outcomes and elevate satisfaction
Ability to guide pharmacy and nursing teams on best practices
Broad knowledge of Omnicell medication adherence solutions and workflows
Strong cross‑functional leadership and influence skills
Demonstrated understanding of the pharmacy industry
Proficiency with computer hardware, Windows OS, and Microsoft Office Suite
Preferred
Experience with order entry, medication administration, or pharmacy information systems
Project management experience with the ability to prioritize competing needs in a fast‑paced environment
Extensive experience in customer management and issue resolution
Prior hands‑on pharmacy experience
Company
Omnicell
Omnicell, Inc. (NASDAQ: OMCL) is a leading provider of automated and business information solutions enabling hospitals and healthcare
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$170M2024-11-20Post Ipo Debt· $150M
2001-08-07IPO
2000-02-18Series Unknown· $20M
Leadership Team
R
Randall Lipps
Chairman, President, CEO and Founder
Nchacha E. Etta
Executive Vice President & Chief Financial Officer
Recent News
2026-01-09
2026-01-09
EIN Presswire
2026-01-09
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