Marsh McLennan Agency · 4 hours ago
Client Service Associate
Worcester, MA
Full-time
Hybrid
New Grad, Entry Level
$41K/yr - $77K/yrMarsh McLennan Agency is a leading provider of business insurance and employee health solutions. The Client Service Associate is responsible for delivering exceptional customer service, overseeing client records, and processing updates to policies within the Business Insurance division.
Employee BenefitsHealth CareInsuranceRetirement
Responsibilities
Collaborate with Account Managers, Sales, and insurance carrier Partners to process updates to client accounts
Respond to client calls, emails, and letters to ensure the proper assignment of time sensitive materials
Track invoices, process endorsements, and update client policies within the agency management system
May assist with the preparation of client materials for client presentations
Manage processes related to the Registry of Motor Vehicles including RMV-1’s, RMV-3’s, “Drives” program, as well as driver and motor vehicle checks, etc
Qualification
Required
Demonstrates a high level of attention to detail, ensuring accuracy and quality in all work
Someone that thrives on providing exceptional customer service and communicates effectively over phone and email
The ability to remain highly organized in a fast-paced setting including managing a high volume of emails
Proficiency with Microsoft Excel, Outlook, and a comfort level learning new systems quickly
A commitment to achieve a P&C Producer License in MA within first 90 days
Shared commitment to company values; Integrity, Collaboration Passion, Innovation, Accountability
Benefits
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities
Health and welfare benefits
Tuition assistance
401K savings and other retirement programs
Employee assistance programs
Company
Marsh McLennan Agency
Marsh McLennan is an insurance company that provides business insurance, employee benefits, and private client insurance solutions. It is a sub-organization of Marsh & McLennan.
Founded in 2003
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ben Newman
Chief Financial Officer
Michael Harris
COO
Recent News
2026-01-23
2025-12-09
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