Hilyard's Business Solutions · 1 day ago
Copier Service Technician
Salisbury, MD
Full-time
Onsite
Entry Level
2+ years expHilyard's Business Solutions is seeking a Copier Service Technician to maintain, repair, and calibrate office equipment in Salisbury, MD and the surrounding area. The role involves ensuring customer satisfaction through timely service and effective repairs, while also promoting the sale of office products.
Document ManagementFleet ManagementInformation TechnologyVoIP
Responsibilities
Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
Manage the utilization of assets and resources to achieve targeted financial results and create superior value for Hilyard’s and our customers
Analyze customer needs, recognize business opportunities, and influence sales volume growth
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
Complete all administrative aspects of the job on time and error-free
Provide accurate feedback with call close information, parts usage reporting and customer meter readings
Perform other activities that support Hilyard’s and our service organization
Complete and turn in field reports that capture all time and work completed on site
Provide diagnostic analysis, repair, or preventative maintenance to customers
Complete on-site system audits and evaluations
Practice and adhere to all safety and training
Qualification
Required
Strong written and verbal communication skills
2+ years installing and maintaining machines
Ability to travel
Ability to lift up to 75 pounds
Technical knowledge/skills
Complete ongoing manufacturer training
Analysis (problem identification)
Attention to Detail
Customer service orientation
Business skills
Communications – verbal and written
Planning and organizing, (work management)
Teamwork (cooperation)
Work standards (concern for quality)
Follow-up
Experience using laptop to troubleshoot issues
Driver's License (Required) and clean driver record
Preferred
Experience using laptop to troubleshoot issues
Office Equipment Technicians: 1 year (Preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Company
Hilyard's Business Solutions
Hilyard's Business Solutions is a full-service provider of business essentials, including digital copiers, network printers, wide format printers, computers, and all the IT support and network services required to keep a modern office operating at peak efficiency.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase