Apply on Employer Site

General RV Center · 6 hours ago

Customer Service Representative (P&C)

Wixom, MI

Full-time

Onsite

New Grad, Entry Level

$22/hr - $25/hr

America's Choice Insurance Partners is a full-service insurance agency that serves an exclusive client base through a strategic partnership with the nation’s largest family-owned Recreational Vehicle retailer. They are hiring an Account Manager / Client Services Representative to serve as the primary point of contact for clients, manage account updates, and contribute to revenue growth through upselling and cross-selling insurance products.

Travel

Responsibilities

Serve as the primary point of contact for existing clients, delivering exceptional service and support

Handle inbound client calls, emails, and service requests related to policies, billing, and account updates

Manage policy updates, vehicle changes, auto-pay adjustments, renewals, and coverage inquiries

Retain clients by providing solution-based insurance options and proactively identifying opportunities to cross-sell additional coverage

Document all client interactions accurately and ensure timely follow-up on outstanding requests

Collaborate with team members and internal departments to resolve client issues efficiently

Support agency goals by contributing to revenue growth by identifying opportunities to upsell or cross-sell insurance products

Qualification

Client account managementInsurance product knowledgeMicrosoft Suite proficiencyCross-selling skillsCommunicationProblem-solvingTime managementDetail-orientedSelf-motivated

Required

Prior experience in an administrative and or customer support role managing client accounts, insurance operations, or customer service environments

Ability to assess client needs, recommend appropriate insurance products, and identify cross-selling opportunities

Skilled at presenting solutions, handling objections, and maintaining strong client relationships

Proficient in Microsoft suite of products and web-based software solutions

Familiarity with insurance policies, coverage types, and regulatory requirements

Benefits

Medical

Dental

Vision

Paid vacations

401K

Company

General RV Center

General RV Center is a retail company specializing in motorhomes, fifth wheels, and travel trailers.

Founded in 1962

Wixom, Michigan, USA

5001-10000 employees

http://generalrv.com

Funding

Current Stage

Late Stage

Leadership Team

Robert Baidas

Founder and Chief Executive Officer

Loren Baidas

President

Recent News

BizWest

General RV Center closes on purchase of Longmont dealership

2025-06-17

MarketScreener

LAZYDAYS AND GENERAL RV COMPLETE LONGMONT, COLORADO TRANSACTION

2025-06-13

PR Newswire

LAZYDAYS AND GENERAL RV COMPLETE FT. PIERCE, FLORIDA TRANSACTION

2025-06-06

Company data provided by crunchbase