Hocking College · 1 day ago
IT Support Technician/Help Desk Specialist/Hocking College
Nelsonville, OH
Full-time
Onsite
Entry, Mid Level
2+ years expHocking College is seeking an exceptional Support Technician to join their IT User Services team. The role involves troubleshooting technical issues for end users, supporting hardware and software problems, and providing high-quality customer service while mentoring student workers.
Higher Education
Responsibilities
Perform advanced troubleshooting and remediation for end-user devices, software, network connectivity, and printing systems using diagnostic tools, both remotely and in person
Provide technical support for hybrid and remote learning environments, including video conferencing systems, and cloud platforms
Participate in the deployment and lifecycle management of hardware and software, including imaging, configuration, and decommissioning of institutional assets
Maintain and support academic computer labs, public workstations, and collaborative learning spaces
Assist with setup, operation, and maintenance of audiovisual equipment including Crestron, Polycom, document cameras, and digital projectors
Supervise and mentor student technicians, delegating tasks and ensuring quality of service delivery
Document, escalate, and resolve support tickets within established SLAs using IT service management (ITSM) tools such as OSTicket or ServiceNow
Assist in evaluating new software and hardware for compatibility, efficiency, and security compliance
Support mobile device management (MDM) and endpoint protection platforms (e.g., Intune, Jamf, Sophos)
Promote cybersecurity awareness and assist in implementing and supporting endpoint security protocols
Participate in IT on-call rotation and respond to high-priority or sensitive incidents, escalating as appropriate
Coordinate with cross-functional IT members including Network Services, and Application Support for issue resolution
Maintain accurate documentation of processes, standard operating procedures (SOPs), and system configurations
Contribute to a culture of continuous improvement by identifying opportunities to enhance services and participating in ongoing professional development
Qualification
Required
2–5 years of relevant IT support experience
Experience supporting Windows 11 and macOS 14/15 systems
Demonstrated experience with Google Workspace and Microsoft 365 applications and cloud collaboration tools
Experience supporting enterprise print management and desktop support environments
Strong understanding of AV software and instructional technology platforms
Excellent communication skills, both verbal and written, with ability to engage diverse stakeholders
Demonstrated analytical and problem-solving skills, with the ability to work independently and as part of a team
Experience with ITSM ticketing platforms (e.g., OSTicket, ServiceNow)
A+ Certification or equivalent technical certification (e.g., CompTIA ITF+, MTA, etc.)
Preferred
Experience with MDM tools and imaging
Familiarity with cybersecurity best practices and compliance standards (FERPA, HIPAA)
Exposure to ITIL practices or formal IT service delivery frameworks
Company
Hocking College
Hocking College is a school in Nelsonville.
501-1000 employees
H1B Sponsorship
Hocking College has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Jacqueline Hagerott
VP, Student Affairs & Campus/Community Relations | Interim Chief Academic Officer | Ombudsman
Amanda Lemke, MBA
Workforce & Community Partnership Specialist
Recent News
Columbus Business First
2024-12-16
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2024-12-13
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