BayCoast Bank · 1 week ago
PART TIME CUSTOMER SERVICE ASSOCIATE I
Seekonk, MA
Part-time
Onsite
New Grad, Entry Level
$17/hr - $20/hrBaycoast Bank is a community banking institution looking for a Part Time Customer Service Associate I to join their branch team. The role focuses on providing high-quality customer service, engaging with customers to understand their needs, and offering financial solutions while adhering to the bank's mission and values.
BankingFinanceFinancial ServicesVenture Capital
Responsibilities
Consistently provides quality service in a professional manner:
Be the face of BayCoast Bank, presenting a professional, friendly, and helpful appearance with every interaction
Adherence to customer service standards
Effectively engages with customer inquiries in a courteous and efficient manner
Accurately processes various customer transactions
Leverage problem-solving and strong communication skills to resolve customer issues
Embraces the Bank’s commitment to Solutions by seeking and recognizing opportunities to refer our customers and new business to different areas of the Bank, BayCoast Insurance, BayCoast Bank Financial Services, Plimoth Investment Advisors, Teamwork Funding, Priority Funding, and BayCoast Mortgage
Behavior and performance align with the guiding principles and purpose that define the organization’s mission (To provide exceptional service and solutions for our community), and core values (Take pride in what I do; Believe that what I do is important; Care about people; Have a positive attitude)
Use Salesforce to track identified tasks, leads, and opportunities. Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition
Strives to meet and exceed personal and branch goals:
Knows features and benefits of BayCoast Bank products
Evaluating customers’ needs
Effectively recognizes relationship development opportunities and refers customers to appropriate personnel
Enthusiastically participates in and supports relationship development meetings and campaigns
Seeks and promotes Merchant Services and Elan credit card products to customers
Maintains a high degree of accuracy, organization, and productivity in conducting customer transactions:
Consistently produces the expected volume of teller transactions while maintaining teller difference limits
Prepare documents completely and accurately
Processes documents correctly and promptly
Quickly responds to internal inquiries
Places stop payments on accounts and official checks, as requested
Directly sells money orders and bank checks
Balances daily work at end of day, assists in adding up all documents for end of day branch proof, changes ribbons and calculator rolls on equipment, images/scan checks and bonds
Proves and processes night deposit and subject to verification bags
Processes bond redemptions
Assists in the proofing of the ATM machine
Assists in the Safe Deposit Box functions
Utilizes Currency Exchange International (CXI) to order and deposit foreign currency as needed
Maintains a neat, organized work area
Consistently adheres to bank policies and procedures regarding branch operations, security and employment practices
Participates as a “team player” to accomplish branch tasks
Adhere to Bank's confidentiality policy and the safeguarding of customer information
Enthusiastically participates in bank-sponsored training programs, campaigns, and contests as scheduled
Cross-trained to support other departments such as ITM, Loan Servicing, Deposit Operations
Is encouraged to participate in community events and organizations
Attends all required trainings/meetings as assigned or scheduled
Performs additional duties as requested
COACHING AND EMPLOYEE DEVELOPMENT:
Coaches new trainees in branch processes and tasks in order to support classroom training in preparing them for proficiency in their role
Evaluates performance of trainees. Provides guidance and instruction on processes/tasks that need improvement. Make recommendations to determine if employee is adequately prepared for assignment or if further classroom training is needed
Keeps abreast of changes and developments in branch processes and attends all related trainings
Assist in evaluating the effectiveness of the training program and makes recommendations for an improved process if needed
Utilize the tools and resources that are provided by the Training Department in an effective and timely manner
Maintains effective communications skills
Maintain a friendly and courteous attitude during the training process
Ability to manage the needs of the branch while performing the coaching duties
Seeking guidance and assistance as needed within the training process
Qualification
Required
Experience in handling cash
Positive, courteous, and helpful attitude
Personal transportation required for security purposes
Ability to sit, talk, hear, lift up to 50 lbs., carry coin bags
Must be able to travel independently to assigned locations/trainings without reliance on public transportation, rideshare, or drop-offs
Reliable transportation and a personally owned, insured vehicle
Preferred
Bilingual: Spanish/Portuguese a Plus
Benefits
Mileage reimbursement will be provided according to company policy.
Company
BayCoast Bank
BayCoast Bank is a bank that provides banking services, insurance, and investment services in Massachusetts and Rhode Island.
Founded in 1851
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Marie Pellegrino
Senior Vice President and CFO
Jim Wallace
Executive Vice President & Chief Operating Officer
Recent News
Providence Business News
2025-11-14
Providence Business News
2025-07-16
2025-06-16
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