Lumana · 9 hours ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid, Senior Level
$85K/yr - $100K/yr
1+ years expLumana is on a mission to empower organizations by unlocking the value of their visual data through their AI video security platform. The Technical Support Engineer will ensure the reliability and performance of deployed systems by troubleshooting complex hardware and software issues and collaborating with field teams, engineering, and QA.
Artificial Intelligence (AI)SecuritySoftwareVideo
Responsibilities
Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations
Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence
Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments
Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components
Configure and manage networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity
Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads
Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability
Coordinate testing and validation of new hardware and software in production-like, real-world environments
Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows
Create and maintain technical documentation, investigation logs, and internal knowledge resources to support scalability and operational excellence
Qualification
Required
1–3 years of experience in technical support, systems engineering, networking, or IT operations
Foundational understanding of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, PoE)
Ability to troubleshoot technical issues with urgency, structure, and sound judgment in live environments
Strong analytical thinking and clear documentation skills
Willingness and aptitude to learn new technologies across networking, infrastructure, and edge systems
Preferred
Experience supporting IP camera systems, video platforms, or edge-connected devices
Familiarity with Linux-based environments
Exposure to scripting or automation (Python or similar)
Relevant certifications such as CCNA, Network+, or Security+
Benefits
Full medical, dental, and vision coverage
15 days PTO, sick time, and paid holidays
401(k) with employer match + meaningful equity
Paid time off for growing families
Stipend + high-performance gear so you’re set up to win
Company
Lumana
Lumana is a AI-powered video surveillance and safety technology that provides unparalleled visibility in any area.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$64MKey Investors
Wing Venture Capital
2025-07-29Series A· $40M
2024-04-02Seed· $24M
Leadership Team
Sagi Ben Moshe
Chief Executive Officer
Recent News
2025-12-08
2025-08-04
Venture Capital Firms
2025-07-30
Company data provided by crunchbase