Congruex · 1 week ago
Intern, IT Support Specialist
Boulder, CO
Internship
Onsite
Intern
$20/hr - $20/hrCongruex is a company that designs and builds broadband and wireless communications infrastructure. They are seeking a detail-oriented IT Support Specialist Intern responsible for providing support and maintenance for software applications, troubleshooting issues, and assisting with onboarding new hires.
Civil EngineeringConstructionNetwork HardwareTelecommunications
Responsibilities
Respond to user requests via emails, phone calls
Support Global AT&T IDs for users’ access to AT&T portals/apps
Support generating O365 credentials and MFA setup for new hires
Ensure all AT&T and vendor comms. related to software/portals/apps/maintenance, furnished to Congruex, are sent promptly to targeted audiences
Create, manage, and work all ticket requests in the IT ticket management system relating to application support and onboarding newhires
Resolve Tier 1 and low level two IT related issues
Escalate unresolved issues to IT support team
Coordinate and follow-up on all tickets for all levels of support
Provide detailed information regarding the solution of all tickets
Add resolutions of recurring issues to the IT knowledge base
Provide basic networking (Connection Issues) and authentication support (Domain Login or Application Login)
Assist users with managing application access, credentials, and occasionally training in usage
Assist with special projects as deemed necessary
Qualification
Required
Must be enrolled in a college program
Accustomed to working in a fast paced and changing environment
Deadline driven and self-motivated
Excellent verbal and written communication skills
Superior time management skills
Strong attention to detail
Ability to be flexible, take direction with ease, including changes to schedule and workflow priorities
Critical thinking skills: make assessments and provide solutions to problems
Superior customer service. Dedication to providing customers 'White Glove Service'
Able to collaborate in both a lead and participating role with other departments as needed
Creating and resetting passwords for O365 environment
Familiar with/ preferably knowledgeable of computers and office IT hardware (desktops, laptops, mobile phones, printers, copiers and VOIP phones)
Windows 10 basic O/S usage
Fundamental knowledge of Excel spreadsheets, basic formulas, and creating pivot tables
Familiar with O365 suite apps (Teams, Outlook, Excel, SharePoint, PowerPoint)
Benefits
Health benefits
Wellness resources
401(k) retirement planning
Employee recognition and leadership development programs
Company
Congruex
Congruex provides digital network design and build services for modern infrastructure needs.
Founded in 2017
1001-5000 employees
H1B Sponsorship
Congruex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$141.42MKey Investors
Crestview Partners
2024-08-16Series Unknown· $8M
2022-05-10Series Unknown· $54.2M
2021-08-19Series Unknown· $3.4M
Leadership Team
Neel Dev
Chief Financial Officer & Chief Revenue Officer
Kevin O'Hara
Founder and Executive Chairman
Recent News
Mergers & Acquisitions
2024-11-25
2023-12-22
Company data provided by crunchbase