SOFFA ELECTRIC INC · 3 days ago
IT Helpdesk Support Technician
Folsom, CA
Full-time
Hybrid
Entry Level
$31/hr - $40/hr
1+ years expSOFFA ELECTRIC INC is seeking an IT Helpdesk Support Technician to ensure the operational integrity and availability of the IT Helpdesk. The role involves providing helpdesk support to both internal and external customers, troubleshooting hardware and software issues, and managing IT assets.
ConsultingElectronicsManufacturingTraining
Responsibilities
Provide helpdesk support to internal and external customers, onsite and remote
Provide quick and effective assistance with information technology systems
Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
Listen attentively to customers’ questions and concerns and offer optimal solutions
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
Represent the Company with professionalism and integrity while helping to advance our company mission
Must be available to work onsite when requested
Must be able to handle multiple phone calls and have excellent communication skills
Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other resources when necessary to resolve incidents that are beyond the scope of their ability or responsibility; follows up to make sure problems have been resolved
Manage, install and deploy desktops, laptops, peripherals and software, with both onsite and remote staff
Troubleshoot, analyze and provide support for all client hardware and software issues
Document and maintain inventory all IT assets and maintenance agreements
Daily check of all system back-ups and perform restores when needed. Avamar knowledge preferred
Manage user accounts, e-mail accounts and file share permissions
Manage anti-virus and anti-spam solutions
Assists and train users as required
Requires a thorough knowledge of computer networking essentials
Helpdesk/desktop support for employees
Web support for participants
Qualification
Required
1-3 years of experience in IT or related experience
Bachelor's Degree in one of the following areas Computer Science, Information Technology, Information Systems, and Software Engineering
Cisco certification
CompTIA A+ certification
CompTIA Network certification
ITIL Foundation certification
3+ years' experience with Windows 10,11
3+ years' experience with Microsoft Office 365
Experience with Anti-virus/Anti-spam solutions
Experience with Active Directory GPO
Experience with SCCM
Working knowledge of TCP/IP and OSI reference model
Ability to provide helpdesk support to internal and external customers, onsite and remote
Ability to provide quick and effective assistance with information technology systems
Ability to guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
Ability to listen attentively to customers' questions and concerns and offer optimal solutions
Ability to prioritize customer satisfaction in all communications
Ability to represent the Company with professionalism and integrity
Ability to handle multiple phone calls and have excellent communication skills
Ability to address and resolve basic incidents and requests
Ability to manage, install and deploy desktops, laptops, peripherals and software
Ability to troubleshoot, analyze and provide support for all client hardware and software issues
Ability to document and maintain inventory of all IT assets and maintenance agreements
Ability to perform daily checks of all system back-ups and perform restores when needed
Ability to manage user accounts, e-mail accounts and file share permissions
Ability to manage anti-virus and anti-spam solutions
Ability to assist and train users as required
Thorough knowledge of computer networking essentials
Helpdesk/desktop support for employees
Web support for participants
Preferred
Bachelor's Degree in one of the following areas Computer Science, Information Technology, Information Systems, and Software Engineering
Avamar knowledge
Active Directory GPO
SCCM
Company
SOFFA ELECTRIC INC
Since 1972, SOFFA Electric, Inc.
51-200 employees
H1B Sponsorship
SOFFA ELECTRIC INC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (4)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase