webAI · 12 hours ago
Senior AI Product Manager, Customer Engagement
Austin, TX
Full-time
Hybrid
Senior Level
5+ years expwebAI is pioneering the future of artificial intelligence with a focus on distributed AI infrastructure. They are seeking a Senior AI Product Manager to lead the Customer Engagement vertical, ensuring the delivery of valuable solutions by bridging customer needs with technical execution.
Computer Software
Responsibilities
Own the Discovery Process: Lead scoping to produce a Problem Brief for every engagement: the job-to-be-done, constraints, success criteria, and reliability expectations
Define Evaluation Contracts: Define what data, metrics, and thresholds constitute success before building begins
Partner on Technical Approach: Work with AI Engineers to determine the right tool for the job. You must be able to debate the trade-offs of RAG vs. Long-Context vs. Fine-tuning based on data, cost, and latency
Extract & Standardize: Identify patterns in customer needs to surface platform gaps early; turn field learnings into engineering requirements
Enable Focus: Your primary metric is clarity—reducing ambiguity so AI engineers can execute immediately without churning on requirements
Synthesize Market Patterns: Look across multiple customer deployments to identify strategic platform gaps. You don't just report bugs; you propose architectural improvements to the core platform based on field evidence
Qualification
Required
5+ years of Technical Product Management or Solution Architecture experience
2+ years specifically shipping AI, ML, Search, or Data products to production
Deep Technical Fluency: You can explain the difference between vector search and keyword search, or why a specific prompt strategy is failing. You are comfortable reading technical papers or API docs
Proven 'Zero-to-One' Execution: Experience taking a product from a loose concept to a live deployment with real users
Client-Facing Maturity: Experience navigating complex stakeholder landscapes; you can say 'no' to a customer feature request by explaining the technical trade-offs clearly
Data-Driven: Proficiency with evaluation frameworks; experience defining 'ground truth' datasets
Benefits
Competitive salary and performance-based incentives.
Comprehensive health, dental, and vision benefits package.
401k Match (US-based only)
$200/mos Health and Wellness Stipend
$400/year Continuing Education Credit
$500/year Function Health subscription (US-based only)
Free parking, for in-office employees
Unlimited Approved PTO
Parental Leave for Eligible Employees
Supplemental Life Insurance
Company
webAI
webAI helps enterprises build, deploy, and operate custom AI on infrastructure they own, not in someone else’s cloud.
51-200 employees
H1B Sponsorship
webAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
Funding
Current Stage
Growth StageLeadership Team
David Stout
Founder and CEO
James Meeks
Co-founder & Chairman
Recent News
Google Patent
2024-04-16
Company data provided by crunchbase