Federato · 19 hours ago
Senior Customer Success Manager
San Francisco Bay Area
Full-time
Onsite
Senior Level
$160K/yr - $180K/yr
7+ years expFederato is on a mission to defend the right to efficient, equitable insurance for all. They are seeking a Senior Customer Success Manager to own the entire post-sales experience for enterprise level customers, ensuring strong relationships and delivering value through their AI-native platform.
Artificial Intelligence (AI)FinTechInsuranceInsurTechSoftware
Responsibilities
Be curious, listen deeply to our users and get creative to ensure that we are solving "people problems" in the insurance ecosystem
Own the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account management for enterprise level customers
Act a trusted advisor and advocate internally by working cross-functionally to deliver on customers need
Be the expert when it comes to our product and industry and ensure we are providing and communicating our value to decision makers
Build and maintain strong relationships with key stakeholders and influencers at our client
Use data to develop insight and understanding of customer’s business needs, goals and product utilization
Identify and position opportunities for revenue growth and expansion
Qualification
Required
Outstanding ability to take a consultative approach, communicate and nurture positive business relationships
Accountability, and personal organization are essential
Experience in leading a diverse group and training each according to needs and core values
Both a leader and a do-er, able to be both strategic and effective at execution
Strong business acumen and executive presence to convey credibility at all stages
Technology savvy, and an innovative problem solver
Proven Experience Partnering With Large Enterprise Level Organizations
Preferred
7+ years of experience in P&C or Specialty insurance, specifically underwriting, operations, product, process or systems strongly preferred
Experience in customer success, customer service or other client-facing, relationship management positions a plus
A business, risk management, communications or marketing degree is helpful
Project management skills and agile methodology are a plus
Benefits
Stock options
Benefits
Additional perks
Company
Federato
Federato is an AI-powered insurance underwriting platform that enhances the underwriting process for property and casualty insurance.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$180MKey Investors
Goldman Sachs AlternativesStepStone GroupCaffeinated Capital
2025-11-18Series D· $100M
2024-11-20Series C· $40M
2023-06-27Series B· $25M
Leadership Team
William Ross
CEO and Co-Founder
William Steenbergen
Co-Founder/CTO
Recent News
2025-12-20
Digital Insurance
2025-12-08
Company data provided by crunchbase