James Free Jewelers - Official Rolex Jeweler · 1 day ago
Clienteling Coordinator (CRM)
Dayton, OH
Full-time
Onsite
New Grad, Entry LevelJames Free Jewelers is an official Rolex jeweler looking for a Clienteling Coordinator. The role involves supporting and inspiring a community of clienteling experts to enhance client relationships and improve the overall customer experience.
FashionLeisureLifestyle
Responsibilities
Support, mobilize & inspire a community of clienteling experts/ambassadors, across our store to elevate our ability to bond with clients and enhance the offered experience
Set up a Clienteling mindset in-store
Train associates on the CRM
Develop and ensure a Clienteling routine in all stores
Track the store’s Clienteling performance and meet with Management on deliverables
Clienteling for special store events-drive event traffic
Confirm all pertinent contact information is captured in the ARMS software program
Alert associates on inactive clients thru multi-channels to renew interest in the brand
Qualification
Required
Previous retail experience
Good understanding of luxury business, customers, competitors, and products
Data Driven
Strong client focus
Team/people management
Problem-Solving, proactivity, and empathy
Passion for luxury and creative culture
Detail oriented, organized, and professional
Excellent communication and interpersonal skills with a proven ability to communicate effectively
Benefits
401K
Health/Dental
Company
James Free Jewelers - Official Rolex Jeweler
James Free is the home of fine jewelry, sincerely committed to curating the finest natural diamonds and rarities with a casually high-end experience and remarkable service welcoming one and all.
Founded in 1940
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase