TEKsystems · 6 hours ago
ITSM Consultant
Atlanta, GA
Contract
Hybrid
Mid Level
$55/hr - $60/hrTEKsystems is a leading provider of business and technology services, and they are seeking an ITSM Consultant to implement Freshworks as its enterprise ITSM platform. The role involves partnering with stakeholders, guiding process design, and ensuring best-practice adoption throughout the Freshworks ecosystem.
Information Technology
Responsibilities
Serve as the primary point of contact for ITSM process design during and after the Freshworks implementation
Evaluate existing IT workflows and recommend standardized, repeatable solutions based on platform best practices
Maintain a roadmap for enhancements, automation, and continuous improvement across ITSM processes
Act as a thought leader on what can (and should) be automated, leveraging native platform capabilities
Work directly with IT managers, technical teams, and business units to gather requirements and validate workflow designs
Facilitate workshops, discovery sessions, and intake conversations for new or updated processes
Provide guidance to stakeholders to prevent unnecessary customization and reduce long-term operational complexity
Partner with HR, IT Asset Management, and other functional groups as/if additional modules are adopted
Configure forms, fields, roles, workflows, routing rules, and automations in Freshworks
Manage sandbox reviews, mockups, and iterative design with internal customers
Maintain data integrity and ensure alignment across integrations and connected systems
Participate in backlog grooming, sprint planning, and agile ceremonies as part of ongoing enhancement cycles
Work closely with Freshworks implementation partners (e.g., Flycast) to understand baseline configuration and recommended practices
Learn and adopt Freshworks capabilities throughout the rollout, enabling faster internal ownership post‑implementation
Assist in validating integration approaches, data elements, and workflow recommendations from the vendor team
Qualification
Required
Solution architecture
automation
ITSM
itil
Preferred
Freshworks experience
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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